Steve Smith
Sumter,SC
Summary
Dynamic Shift Lead with expertise in employee training and customer relationship management. Proven ability to resolve issues efficiently and enhance sales through effective communication and problem-solving skills.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Shift Lead
Walgreens
Sumter, South Carolina
01.2023 - Current
- Trained new employees on company policies and customer service standards.
- Ensured compliance with safety regulations and maintained a clean environment.
- Assisted customers by answering questions and resolving issues promptly.
- Implemented promotional displays to increase product visibility and drive sales.
- Collaborated with management to streamline workflow and enhance operational efficiency.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved conflicts between customers, employees, and vendors, ensuring positive interactions.
- Inspected orders for quality and accuracy to ensure customer satisfaction.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Instructed patients on proper medication usage and identified potential side effects.
- Ensured compliance with legal regulations regarding medication handling and storage.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Assistant Store Manager
Sketchers
Clearwater Beach, Florida
06.2022 - 12.2022
- Assisted in daily store operations and ensured smooth workflow.
- Trained new staff on customer service standards and sales techniques.
- Handled customer inquiries and resolved issues efficiently.
- Organized promotional displays to boost product visibility and attract customer interest.
- Collaborated with team members to achieve sales targets consistently.
- Implemented visual merchandising strategies to showcase brand identity effectively.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained store cleanliness and ensured compliance with safety standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints by listening empathetically, documenting issues, and providing effective solutions.
- Supervised team and delivered training to improve customer service and satisfaction levels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Academy trainer, customer service manager
Walmart
Largo, Florida
08.2016 - 06.2022
- Delivered engaging training sessions for new associates in various departments.
- Mentored team members on effective sales techniques and product knowledge.
- Collaborated with management to align training initiatives with corporate goals.
- Delivered constructive feedback and encouragement to motivate trainees and enhance their learning experience.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Oversaw daily operations to ensure seamless customer interactions and responsiveness.
- Analyzed customer feedback to pinpoint specific areas for enhancing service delivery.
- Collaborated with other departments to streamline processes and resolve issues quickly.
- Built strong rapport with customers and team members, fostering a collaborative and supportive work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Moorehead High School
Eden, NC01-1999
Skills
- Sales techniques
- Customer relationship management
- Inventory management
- Cash handling
- Compliance enforcement
- Visual merchandising
- Employee training
- Problem solving
- Time management
- Communication skills
Certification
Pharmacy Technician
Timeline
Shift Lead
Walgreens
01.2023 - Current
Assistant Store Manager
Sketchers
06.2022 - 12.2022
Academy trainer, customer service manager
Walmart
08.2016 - 06.2022
High School Diploma -
Moorehead High School