Summary
Overview
Work History
Education
Skills
Timeline
Generic

LUIS CARDENAS

Miami Beach,Florida

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Lead

Walgreens
02.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Shift Supervisor

CVS Health
08.2022 - 01.2023
  • Assigning tasks and responsibilities to staff members
  • Maintaining a clean, organized work space
  • Enforcing company policy and procedures
  • Supervising employees and providing guidance
  • Hiring, firing, disciplining, promoting, demoting, and transferring employees
  • Providing technical assistance to managers and supervisors

Cashier / PizzaFiore

Server / Pizzafiore
11.2021 - 07.2022
  • Greeted customers, answered questions and recommended specials to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Provided exceptional service to high volume of daily customers., Collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions and offered product advice
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Worked closely with front-end staff to assist customers
  • Processed sales transactions to prevent long customer wait times.

Manager's Assistant

Katana
01.2020 - 09.2021
  • Maintained records through timely updates to employee and other files
  • Conducted inside training sessions to educate employees on products and company policies
  • Utilized company reports to analyze sales, gross profit and inventory activity
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns
  • Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.

Education

Associate of Arts -

Miami Dade Collage
Miami, FL
08.2025

High School Diploma -

Miami Beach High School
Miami Beach, FL

Skills

  • Staff Development
  • Regulatory Compliance
  • End Cap Placement
  • Sales Techniques
  • Goal Setting
  • Team Leadership
  • Hiring and Training
  • Recruitment and Hiring
  • Training and Development
  • Effective listening
  • Teamwork

Timeline

Shift Lead

Walgreens
02.2023 - Current

Shift Supervisor

CVS Health
08.2022 - 01.2023

Cashier / PizzaFiore

Server / Pizzafiore
11.2021 - 07.2022

Manager's Assistant

Katana
01.2020 - 09.2021

Associate of Arts -

Miami Dade Collage

High School Diploma -

Miami Beach High School

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LUIS CARDENAS