Steve Stockton
LIVONIA,MI
Summary
Outgoing Wireless Sales Associate offering almost 17 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
17
17
years of professional experience
Work History
Mobile Expert
T-Mobile
06.2007 - Current
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coached employees in successful selling methods and encouraged team-selling to drive results.
Owner
Drone Your HOme
05.2014 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Small Business Sales Representative
T-Mobile
05.2012 - 06.2014
- Increased small business sales by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction through consistent communication and proactive problem-solving efforts.
- Generated new leads by attending networking events, trade shows, and conferences.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
Education
No Degree - Criminology
Schoolcraft College
Livonia, MI10.2010
High School Diploma -
Walled Lake Central High School
Commerce Township, MI06.1997
Skills
- Small business operations
- Schedule Management
- Ethical Leadership
- Team building
- Organizational Skills
- Clear Communication
Timeline
Owner
Drone Your HOme
05.2014 - Current
Small Business Sales Representative
T-Mobile
05.2012 - 06.2014
Mobile Expert
T-Mobile
06.2007 - Current
No Degree - Criminology
Schoolcraft College
High School Diploma -
Walled Lake Central High School
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