Jorge Perez
Austin,TX
Summary
Customer-focused professional with 5+ years of experience in sales, customer engagement, and administrative support. Proven track record as a top performer at T-Mobile, combining strong sales and relationship-building skills with attention to detail in recordkeeping, data accuracy, and compliance. Adaptable and organized, with a demonstrated ability to manage multiple priorities and thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Mobile Expert, Keyholder Holder
T-Mobile
Austin, TX
07.2021 - Current
- Guided customers in selecting personalized mobile plans, improving user satisfaction and retention.
- Managed customer inquiries, account documentation, and transaction processing simultaneously in a fast-paced environment.
- Processed and maintained accurate customer records and transaction data daily, ensuring compliance with company procedures and data integrity standards.
- Consistently ranked among the top performers in-store and local market.
Owner/Operator
Primo Lawn Services
Waco, TX
03.2022 - 08.2023
- Developed and implemented marketing strategies that increased business visibility and attracted new clients.
- Managed financial operations and coordinated service schedules to optimize resource allocation and ensure timely service delivery.
- Performed landscaping and maintenance tasks with professional equipment, ensuring high-quality standards and achieving customer satisfaction.
Sales Associate
P&P Surplus
Waco, TX
01.2020 - 06.2021
- Guided customers in selecting building materials, ensuring informed choices and satisfaction.
- Managed daily register operations, ensuring accurate transactions and efficient service.
- Increased online visibility and engagement by leveraging social media platforms.
Education
Associate's of Arts - Education
McLennan Community College
Waco08-2016
Skills
- Bilingual communication
- Small business operations
- Sales strategies
- Adaptability
- Self-motivation
- Leadership skills
- Customer service
- Task management
- Team collaboration
- Time management
- Record keeping and organization
- Customer engagement
Timeline
Owner/Operator
Primo Lawn Services
03.2022 - 08.2023
Mobile Expert, Keyholder Holder
T-Mobile
07.2021 - Current
Sales Associate
P&P Surplus
01.2020 - 06.2021
Associate's of Arts - Education
McLennan Community College