Flor Gutierrez
Bay Shore
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-Mobile
Patchogue
11.2022 - Current
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Educated customers on mobile products, features, and plans to drive informed decisions.
- Managed inventory levels, ensuring product availability for customer needs and promotions.
Customer Service Representative
Teachers Federal Credit Union
Hauppauge
05.2020 - 10.2022
- Assisted members with account inquiries and transaction processing.
- Documented member interactions accurately in the customer relationship management system.
- Conducted follow-up calls to ensure member satisfaction with services provided.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Polo Ralph Lauren
Deer Park
06.2018 - 02.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers about brand heritage and product benefits effectively.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
Education
Certified Nurse Assistance -
Long Island School of Healthcare Careers
Deer Park, NY11-2021
High School Diploma -
Brentwood High School
Brentwood, NY06-2018
Some College (No Degree) -
Suffolk County Community College
Selden, NYSkills
- Sales strategies
- Product knowledge
- Bilingual communication
- Team collaboration
- Interpersonal skills
Timeline
Mobile Expert
T-Mobile
11.2022 - Current
Customer Service Representative
Teachers Federal Credit Union
05.2020 - 10.2022
Sales Associate
Polo Ralph Lauren
06.2018 - 02.2020
Certified Nurse Assistance -
Long Island School of Healthcare Careers
High School Diploma -
Brentwood High School
Some College (No Degree) -
Suffolk County Community College