Steve Taylor
Alpine,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. All while managing time and guests needs in a properly fashion.
Overview
8
8
years of professional experience
Work History
Shift Bar Manager
The Golf Bar
07.2020 - 07.2023
- Consulted with managers to organize special events and promotions.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 15% improvement over prior onboarding process.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Cultivated warm relationships with regular customers.
Lead Server
Slater's 5050
02.2015 - 07.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Science - Geology
Grossmont College
El Cajon, CA05.2017
High School Diploma -
Santa Teresa High School
San Jose, CA06.2000
Skills
- Suggestive Selling
- Labor Cost Controls
- Staff Training
- Dining Room Management
- Party Coordinator
- Guest Interaction
Timeline
Shift Bar Manager
The Golf Bar
07.2020 - 07.2023
Lead Server
Slater's 5050
02.2015 - 07.2020
Associate of Science - Geology
Grossmont College
High School Diploma -
Santa Teresa High School
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