Steve Thompson
Downingtown,PA
Summary
Achieved President's Club Award at Raymour & Flanigan with over 1.9M in sales, demonstrating exceptional client relationship building and critical thinking. As a dedicated Operations Supervisor and Medical Delivery Driver, I excelled in customer service and time management, ensuring top-notch delivery experiences and operational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Home Furnishings and Sleep Consultant
Raymour & Flanigan Furniture and Mattress Store
Exton, PA
01.2017 - Current
Retail sales associate. Interacting with customers in person and online in a commission based selling environment. Solving problems with customers to provide an exceptional buying experience. President's Club Award winner with over 1.9M in sales in 2021. Multiple time Employee of the Month award winner in both Operations and Sales.
Operations Supervisor
Raymour and Flannigan
Frazer, PA
10.2012 - 01.2017
Supervised 10 to 12 Customer Delivery Inspectors. Ensuring a great customer delivery experience by inspecting product prior to delivery. Inventory management of a 500,000 sqft. warehouse. Lead daily safety meetings to keep associates in the loop on best practices. Provide support to delivery partners as they were our internal customer.
Medical Delivery Driver
Freedom Medical
Exton, PA
10.2008 - 04.2012
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- On call for 1 weekend a month for 72 hours providing local hospitals with life saving cardiac equipment and bariatric supplies.
Medical Delivery Driver
Size Wise LLC
West Chester, PA
09.2006 - 10.2008
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
No Degree - Business Management
West Chester University of Pennsylvania
West Chester, PA05.2005
High School Diploma -
Bishop Shanahan High School
Downingtown, PA06.2001
Skills
- Client Relationship Building
- Collaboration and Teamwork
- Strong Work Ethic
- Attention to Detail
- Self-Driven and Motivated
- Punctual and Dependable
- Effective Organization
- Customer Service
- Interpersonal Communication
- Critical Thinking
- Task Prioritization
- Adaptability
- Professionalism
- Time Management
- Adaptability and Flexibility
Timeline
Home Furnishings and Sleep Consultant
Raymour & Flanigan Furniture and Mattress Store
01.2017 - Current
Operations Supervisor
Raymour and Flannigan
10.2012 - 01.2017
Medical Delivery Driver
Freedom Medical
10.2008 - 04.2012
Medical Delivery Driver
Size Wise LLC
09.2006 - 10.2008
No Degree - Business Management
West Chester University of Pennsylvania
High School Diploma -
Bishop Shanahan High School