Edward Travis

• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.

Performed diagnostic trouble shooting and repair of HVAC residential systems, Managed a team of 5 service techs and assisted with help and diagnosis in the field as needed and handle customer complaint issues in the field.

• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.