Steve Washington
Customer Support Representative
Waldorf,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Highly organized and dependable candidate who excels at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Associate
CVS/Walgreens
06.2022 - 06.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Promoted to Shift Supervisor In-Training my first year, with store key.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Call Center Support Specialist
Apex Systems, Inc.
09.2021 - 01.2022
- Providing user assistance remotely on Windows7/10 desktops & laptops
- Service Now ticketing calls and Catalog Services for equipment maintenance, repairs and purchases
- Navigated multiple systems simultaneously while assisting customers, maximizing efficiency during each interaction.
- Managed high call volumes, consistently meeting or exceeding performance metrics for quality and productivity.
Remote Sr. Field Technician
DXC, Inc.
08.2018 - 06.2020
- RDP remote imaging with backups copied and reloaded a rating over 90 percent.
- MDPS Computer Management, SCCM Software Center User Support
- Mentored junior team members in best practices for troubleshooting and customer service, enhancing overall team performance in providing top-notch support services.
- Increased user satisfaction with desktop systems by providing timely, effective support.
- Laid Off – ATT Downsizing.
T2 Desktop Support Specialist
ArTech Information's, LLC
02.2017 - 08.2018
- Windows-7/10 imaging on new Dell and HP desktops & laptops, SCCM, RSA Soft Token-ID VPN Cisco Any Connect.
- Client face-to-face SLA Support and remote on IBM Vantive Ticking system.
- Optimized company network infrastructure through strategic planning and implementation of upgrades.
- Reduced downtime by proactively troubleshooting and resolving IT issues.
Sr. Desktop Technician at World Bank
CenturyLink, Inc.
08.2010 - 12.2015
- Evaluated emerging technologies of Thin-client VDI, for potential implementation within the organization, streamlining business operations as needed. Share drives mapping.
- Hardware repair and certification on Dell systems.
- Remedy ticketing solutions
- Oversaw antivirus efforts to ensure protection against malware threats while educating users about safe internet browsing habits.
- Collaborated with cross-functional teams to implement system upgrades and improve overall IT infrastructure stability.
Education
No Degree - Admin-Telecommunications
Yeoman-Seaman
Meridian, MSNo Degree - Ongoing COMPTIA training
Skillport Training
Baltimore, MD06-2015
AA Corporate Business - undefined
Faith Bible College
Independence, MO06.2010
Skills
- POS
- Windows
- Mac OS-X
- TM-Viewer
- AD, SCCM
- Exchange
- Reports
- Work Ethic
- Resolution
- Punctuality
- Multitasking
- Team-player
Certification
- CompTIA802 A+
- Dell, HP, Lenovo
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
CVS/Walgreens
06.2022 - 06.2024
Call Center Support Specialist
Apex Systems, Inc.
09.2021 - 01.2022
Remote Sr. Field Technician
DXC, Inc.
08.2018 - 06.2020
T2 Desktop Support Specialist
ArTech Information's, LLC
02.2017 - 08.2018
Sr. Desktop Technician at World Bank
CenturyLink, Inc.
08.2010 - 12.2015
AA Corporate Business - undefined
Faith Bible College
No Degree - Admin-Telecommunications
Yeoman-Seaman
No Degree - Ongoing COMPTIA training
Skillport Training
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