Office 365
Steve White
Hospitality Customer Service. Sales. And Supervisory
Boston,MA
Summary
I have worked all areas of the Hotel front office including desk, desk supervisor, concierge, and audit.
Overview
20
20
years of professional experience
Work History
Desk Supervisor
Hilton
06.2023 - Current
- Balanced all room types. Pre-block guest rooms.
- Upgraded all Diamond members
- Continuous communication with housekeeping
- Cash handling. Maintain bank
- Post all f&b purchases from "grab n go" store
- Efficient, fast, courteous guest check-ins
- Handled all guest issues and problems
Front Office Manager
Envision Hotel-Jamaica Plain
04.2018 - 11.2022
- Promoted to desk supervisor and then to front office mgr
- posted job descriptions, interviewed and hired staff
- Handled data entry for hotel payroll. 10 employees
- offered top notch service to all guests
- Trained new hires on Choice Property mgt system
Property Manager. Residential
Real Estate, Family Business
01.2014 - 06.2018
- Managed and collected rents from various residential properties.
- Verified information and placed tenants in properties
- Responsible for overseeing all upkeep on properties.
Hotel Night Auditor
Sonesta Hotels
11.2006 - 08.2012
- Responsible for turning the day at 3am
- proficient in hotel property mgt system
- Team player. Worked wit 3rd shift team. referred any issues or problems to hotel security
- Focused on offering best service to guests.
- Reviewed event and banquet sheets. Posted in system.
- Reviewed all work done by guest agents on previous shifts.
Hotel Sales-Rooms
Inn At Longwood-Longwood Medical Area
08.2004 - 08.2006
- Marketed the hotel to area Hospitals, Colleges, and Pharma.
- Qualified for "Best Managers" in hotel. 2008
Education
Bachelor of Science - Business
Suffolk University
Boston, MA05.1994
Skills
- Fluent in hotel property solutions
- Resolve customer issues and complaints
- Team player
- Worked all areas of the front office
Software
Adobe
Hotel property mgt
Timeline
Desk Supervisor
Hilton
06.2023 - Current
Front Office Manager
Envision Hotel-Jamaica Plain
04.2018 - 11.2022
Property Manager. Residential
Real Estate, Family Business
01.2014 - 06.2018
Hotel Night Auditor
Sonesta Hotels
11.2006 - 08.2012
Hotel Sales-Rooms
Inn At Longwood-Longwood Medical Area
08.2004 - 08.2006
Bachelor of Science - Business
Suffolk University