Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Steve White

Hospitality Customer Service. Sales. And Supervisory
Boston,MA

Summary

I have worked all areas of the Hotel front office including desk, desk supervisor, concierge, and audit.

Overview

20
20
years of professional experience

Work History

Desk Supervisor

Hilton
06.2023 - Current
  • Balanced all room types. Pre-block guest rooms.
  • Upgraded all Diamond members
  • Continuous communication with housekeeping
  • Cash handling. Maintain bank
  • Post all f&b purchases from "grab n go" store
  • Efficient, fast, courteous guest check-ins
  • Handled all guest issues and problems

Front Office Manager

Envision Hotel-Jamaica Plain
04.2018 - 11.2022
  • Promoted to desk supervisor and then to front office mgr
  • posted job descriptions, interviewed and hired staff
  • Handled data entry for hotel payroll. 10 employees
  • offered top notch service to all guests
  • Trained new hires on Choice Property mgt system

Property Manager. Residential

Real Estate, Family Business
01.2014 - 06.2018
  • Managed and collected rents from various residential properties.
  • Verified information and placed tenants in properties
  • Responsible for overseeing all upkeep on properties.

Hotel Night Auditor

Sonesta Hotels
11.2006 - 08.2012
  • Responsible for turning the day at 3am
  • proficient in hotel property mgt system
  • Team player. Worked wit 3rd shift team. referred any issues or problems to hotel security
  • Focused on offering best service to guests.
  • Reviewed event and banquet sheets. Posted in system.
  • Reviewed all work done by guest agents on previous shifts.

Hotel Sales-Rooms

Inn At Longwood-Longwood Medical Area
08.2004 - 08.2006
  • Marketed the hotel to area Hospitals, Colleges, and Pharma.
  • Qualified for "Best Managers" in hotel. 2008



Education

Bachelor of Science - Business

Suffolk University
Boston, MA
05.1994

Skills

  • Fluent in hotel property solutions
  • Resolve customer issues and complaints
  • Team player
  • Worked all areas of the front office

Software

Office 365

Adobe

Hotel property mgt

Timeline

Desk Supervisor

Hilton
06.2023 - Current

Front Office Manager

Envision Hotel-Jamaica Plain
04.2018 - 11.2022

Property Manager. Residential

Real Estate, Family Business
01.2014 - 06.2018

Hotel Night Auditor

Sonesta Hotels
11.2006 - 08.2012

Hotel Sales-Rooms

Inn At Longwood-Longwood Medical Area
08.2004 - 08.2006

Bachelor of Science - Business

Suffolk University

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Steve WhiteHospitality Customer Service. Sales. And Supervisory