Alejandro Santori
Atlanta,GA
The best way out is always through.
Robert Frost
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Has acquired a diverse and practical skillset through past work experiences including as a Front Desk Agent in busy and successful hotel setting.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Mckibbon Hospitality
2022.08 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to issue keys, process reservations, check-ins and check-outs.
- Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
Coffee Barista
Blends Coffee Boutique
2023.05 - 2023.09
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned and maintained counters, machines, utensils, and seating areas daily.
Event Bar Staff
Ev3nto & Co.
2019.11 - 2020.03
- Oversaw bar display to maximize attractiveness and functionality
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Worked and communicated with other staff in efforts to maximize efficient, friendly service and efficiently restock bar stations.
- Performed event-setup and post-event tasks such as organizing supplies and equipment, breaking down areas, removing trash and cleaning facilities.
Student Orientation Assistant
SCAD Services
2019.08 - 2019.11
- Assisted with transition to college life by providing one-on-one support helping students resolve issues.
- Provided directions and general information to visitors regarding popular events and places of interest.
Education
Bachelor of Arts - Illustration For Games And Animation
06.2022
Skills
- Fluent Bilingual
- Active Listening and Dynamic Communication
- Creative Solutions
- Teamwork and Professionalism
- Customer Service and Rapport
- Operational Efficiency
- Property Information
- Guest Service and Assistance
- Business Operations
- Guest Satisfaction
- Hotel Services and Hospitality
- Front Desk Operations
- Personable Demeanor
Languages
Spanish
English
software
- Opera - Oracle (PMS)
- OnPortal Key system
- Adobe Creative Suite
- Microsoft office software
- Procreate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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