Summary
Overview
Work History
Education
Skills
Languages
software
Work Availability
Alejandro Santori

Alejandro Santori

Atlanta,GA
The best way out is always through.
Robert Frost

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Has acquired a diverse and practical skillset through past work experiences including as a Front Desk Agent in busy and successful hotel setting.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Mckibbon Hospitality
08.2022 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to issue keys, process reservations, check-ins and check-outs.
  • Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.

Coffee Barista

Blends Coffee Boutique
05.2023 - 09.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned and maintained counters, machines, utensils, and seating areas daily.

Event Bar Staff

Ev3nto & Co.
11.2019 - 03.2020
  • Oversaw bar display to maximize attractiveness and functionality
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Worked and communicated with other staff in efforts to maximize efficient, friendly service and efficiently restock bar stations.
  • Performed event-setup and post-event tasks such as organizing supplies and equipment, breaking down areas, removing trash and cleaning facilities.

Student Orientation Assistant

SCAD Services
08.2019 - 11.2019
  • Assisted with transition to college life by providing one-on-one support helping students resolve issues.
  • Provided directions and general information to visitors regarding popular events and places of interest.

Education

Bachelor of Arts - Illustration For Games And Animation

Savannah College of Art And Design, Savannah, GA
06.2022

Skills

  • Fluent Bilingual
  • Active Listening and Dynamic Communication
  • Creative Solutions
  • Teamwork and Professionalism
  • Customer Service and Rapport
  • Operational Efficiency
  • Property Information
  • Guest Service and Assistance
  • Business Operations
  • Guest Satisfaction
  • Hotel Services and Hospitality
  • Front Desk Operations
  • Personable Demeanor

Languages

Spanish
English

software

  • Opera - Oracle (PMS)
  • OnPortal Key system
  • Adobe Creative Suite
  • Microsoft office software
  • Procreate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Alejandro Santori