Stephen DEANGELO
SWEDESBORO
Summary
Proactive professional with extensive experience in new hire training and program management. Skilled in enhancing guest satisfaction through customer service workshops and mentoring, contributing to a positive learning environment and improved team performance.
Results-driven Table Games Supervisor with expertise in training and materials organization. Adept at assessing training needs and implementing curriculum adjustments to foster skill development and enhance overall team efficiency.
Experienced with employee relations, talent acquisition, and performance management. Utilizes strategic HR initiatives to foster productive and cohesive work environment. Knowledge of labor laws and organizational development enhances overall company performance.
Overview
40
40
years of professional experience
Work History
Table Games Trainer, Full Time Supervisor
Caesars Entertainment
Chester, PA
07.2024 - Current
- Developed and delivered training programs for new employees, enhancing onboarding experience.
- Facilitated workshops on customer service techniques, improving guest satisfaction scores.
- Collaborated with management to assess training needs and implement curriculum adjustments.
- Monitored trainee progress and provided constructive feedback to support skill development.
- Utilized learning management systems to track training completion and effectiveness metrics.
- Assisted in creating engaging training materials that catered to diverse learning styles.
- Conducted evaluations of training sessions, ensuring alignment with company standards and goals.
- Fostered a positive learning environment by encouraging open communication among trainees.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Dual Rate Table Games Dealer
Caesars Entertainment
Chester, PA
04.2021 - Current
- Dealt multiple table games, ensuring adherence to rules and regulations.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Monitored game progress, maintaining accuracy in payouts and chip exchanges.
- Shadowed and mentored new dealers, fostering team collaboration and skill development.
Table Games Dealer
Caesars Entertainment
Chester, PA
03.2018 - 04.2021
- Dealt cards for various table games, ensuring adherence to rules and regulations.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Monitored game integrity, identifying and addressing discrepancies quickly.
- Managed cash transactions efficiently, maintaining accurate accounting of chips and payouts.
- Developed strong relationships with regular players, fostering a welcoming gaming environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Photography Studio Owner
Barry Cox Photography
Manua, NJ
10.1985 - 06.2017
- Managed all aspects of studio operations, ensuring seamless workflow and client satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Analyzed industry trends to adapt services offerings, positioning studio as a leader in the local market.
- Negotiated contracts with suppliers for cost-effective purchasing of equipment and materials.
- Sought out opportunities for professional development by attending industry conferences, workshops, and seminars to stay abreast of best practices and emerging trends in the field.
- Oversaw financial management tasks such as budgeting, accounting, payroll processing, and invoicing.
- Managed daily operations for a seamless client experience, ensuring a professional and welcoming environment.
- Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication.
Education
Associate of Science - Photography
Antonelli Institute of Art And Photography
Plymouth Meeting, PASkills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Interpersonal communication
- Materials preparation
- Program management
- Training material updates
- Materials organization
Accomplishments
- Achieved Supervisor of the Quarter selectively Teamwork. April 2022. Working together with Management and Dealers to efficiently handle business needs.
Timeline
Table Games Trainer, Full Time Supervisor
Caesars Entertainment
07.2024 - Current
Dual Rate Table Games Dealer
Caesars Entertainment
04.2021 - Current
Table Games Dealer
Caesars Entertainment
03.2018 - 04.2021
Photography Studio Owner
Barry Cox Photography
10.1985 - 06.2017
Associate of Science - Photography
Antonelli Institute of Art And Photography