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Hi, I’m
Steven Lugo
St. Paul,MN
Work Preference
Summary
IT and customer service professional with 10 years of remote experience in support, networking, branding, and digital operations. ISC2 Certified in Cybersecurity (CC) with strong communication and problem solving skills. Seeking an entry level Cybersecurity role or a remote position in tech, operations, or customer focused work.
Overview
1
Certification
15
years of professional experience
Work History
Self EmployedSt. Paul, Minnesota
Marketing Specialist
08.2020 - Current
Job overview
- Promote various companies on social media
- Strengthen a company’s reputation, promote products, and increase sales
- Provide customer service and manage social media pages
- Stay up to date on content consistently and strive for accuracy
ATN Event StaffingSt. Paul, Minnesota
Brand Ambassador
11.2013 - Current
Job overview
- Setup and breakdown of events
- Engage customers to get informed and spread awareness of the event
- Approach customers to take surveys based on their feedback
- Take photos of the event and of the customer’s experience
- Give out samples of various products
Window ConceptsSt. Paul, Minnesota
Brand Ambassador
08.2018 - 03.2020
Job overview
- Setup and breakdown of events
- Engage customers to drive sales in leads
- Give product demonstration
- Travel to events and build business relationships
NovaTech, Inc.Chicago, Illinois
Remote Support Technician
02.2014 - 08.2018
Job overview
- Communicate with customers to resolve connectivity/networking issues
- Update firmware and software on DVR, NVR systems and IP cameras
- Scheduled, tested and managed programs for scheduled backup on video surveillance servers
- Update and revise content on company’s multiple websites
Security Specialists, Inc.Stillwater, Minnesota
Security Guard
02.2014 - 05.2017
Job overview
- Patrol premises to prevent intrusion and ensure security of doors and gates
- Authorize entrance and departure of visitors to maintain security
- Warn visitors of rule infractions or violations, and evict violators
- Escort individuals to specified locations to provide medical assistance
Advantage Sales and MarketingMinneapolis, Minnesota
Brand Ambassador – Monster Headphones
11.2013 - 02.2014
Job overview
- Train employees/managers on Monster headphones and demonstrate selling strategies
- Build strong relationships with supervisors and managers to build Monster’s reputation
- Travel to a variety of electronic retailers mainly including BestBuy’s to promote the company
- Sell and promote Monster headphones/products
- Make repairs and replacements on Monster equipment in stores
Select Comfort / Sleep NumberPlymouth, Minnesota
Sleep Number Live Chat Professional (Temporary)
08.2013 - 10.2013
Job overview
- Provide information ranging from Sleep Number beds to bed accessories
- Handled confidential payment information in order to process orders through SleepNumber.com
- Promoted company promotions applicable to customer’s purchases
- Gave troubleshooting steps to help solve bed related issues
- Properly referred customers to third party vendors while upholding policy guidelines
NCO/APACMendota Heights, Minnesota
Best Buy Chat Agent / Support Representative
09.2012 - 08.2013
Job overview
- Tech Support to Best Buy customers through the chat feature on BestBuy.com
- Provide information ranging from products, shipping inquiries and account support
- Prompt resolution to customer inquiries by providing appropriate and accurate information
- Upsell and/or cross-sell products or services to customers where appropriate
- Adhere to company’s highest standard of professionalism when dealing with upset or escalated calls
MarketSourceRoseville, Minnesota
Brand Ambassador – Hewlett Packard
08.2011 - 08.2012
Job overview
- Drive product sales at assigned events through customer interaction
- Educate customers and associates on why the product is the best choice for customers
- Product demonstration, merchandising, marketing and advertising
- Professionally representing MarketSource and its clients at all times
- Maintain a sound knowledge of client’s consumer electronic products
- Increase visibility, value in client’s products and services
Education
Minneapolis Business CollegeRoseville, Minnesota
Graduate of Computer Specialist Program
06-2011
Skills
- Cybersecurity Foundations: ISC2 Certified in Cybersecurity (CC), CIA Triad, Access Controls (RBAC/MFA), Incident Response, Risk Identification
- Network Security: OSI Model, TCP/IP, Networks, Network Users, Secure Remote Connectivity
- Technical Operations: Data Backup & Recovery (BC/DR), Patch & Firmware Management, Endpoint Security, PC Hardware & Diagnostics
- Operating Systems: Windows Server, Linux/UNIX Fundamentals, Windows & macOS Systems
- Software & Web Dev: Database Concepts, Web Development (HTML/XML, JavaScript, PHP), Visual Basic, MS Office, Computer Applications
- Digital Tools & AI: ChatGPT, Canva, Social Media Management, Content Strategy
- Professional Core: IT Customer Support, Business Communications, Professional Development, 120 WPM
Certification
ISC2 Certified in Cybersecurity (CC) • 06/26
Thank you for taking the time to review my resume!
Please feel free to contact me any time to discuss the available position. I look forward to speaking with you soon. Respectfully, Steven Lugo Phone - 651.467.4649 StevenMLugo@gmail.com
Timeline
Marketing Specialist
Self Employed
08.2020 - Current
Brand Ambassador
Window Concepts
08.2018 - 03.2020
Remote Support Technician
NovaTech, Inc.
02.2014 - 08.2018
Security Guard
Security Specialists, Inc.
02.2014 - 05.2017
Brand Ambassador
ATN Event Staffing
11.2013 - Current
Brand Ambassador – Monster Headphones
Advantage Sales and Marketing
11.2013 - 02.2014
Sleep Number Live Chat Professional (Temporary)
Select Comfort / Sleep Number
08.2013 - 10.2013
Best Buy Chat Agent / Support Representative
NCO/APAC
09.2012 - 08.2013
Brand Ambassador – Hewlett Packard
MarketSource
08.2011 - 08.2012
Minneapolis Business College
Graduate of Computer Specialist Program