Steven A Brevett
Coral Springs,FL
Overview
13
13
years of professional experience
1
1
Certification
Work History
INFORMATION TECHNOLOGY SPECIALIST
SSI SUPER SYSTEMS INC.
Crane, IN
02.2024 - 11.2024
- Provided Tier 2 and Tier 3 support, troubleshooting hardware/software issues for desktop and laptop systems.
- Diagnosed and resolved network connection issues, including configuring network switch ports and assisting with OS migrations (Windows 10).
- Worked with ServiceNow to manage and resolve support tickets, ensuring timely resolution and customer satisfaction.
- Assisted in automation, scripting (PowerShell, Bash), and virtualization (VMware) tasks to streamline workflows.
INFORMATION TECHNOLOGY VENDOR MANAGER
ENTERPRISE SOLUTIONS
Key West, FL
06.2021 - 02.2023
- Provided technical support and maintenance for enterprise systems, including installing and troubleshooting hardware and software.
- Managed and operated SQL Server instances applied patches/updates, and ensured systems were secured and compliant with industry standards.
- Supported installing and maintaining RF equipment and government systems, including network printers and peripheral devices.
- Documented and tracked support requests in the Remedy database, ensuring proper escalation of unresolved issues.
- Trained end-users and provided technical support for ELMR radios and government-issued equipment.
INFORMATION TECHNOLOGY SPECIALIST, SENIOR
ELIASSEN GROUP
Key West, FL
08.2020 - 06.2021
- Administered Active Directory, Exchange, and Windows Server environments to support users' system and application needs.
- Provided on-site and remote support for hardware (PCs, Macs) and software applications, ensuring smooth operations.
- Installed, configured, and troubleshot workstations, printers, and other peripherals, including monitoring network connections.
- Documented issues and solutions in a ticketing system, ensuring customer satisfaction through effective resolution.
Lead IT Consultant
Cloud Techs R Us
04.2013 - 08.2020
- Did multiple projects with major banks, pharmacies, and retailers. Within those projects, I troubleshooted multiple network, server, end user problems.
- Reimage, configuration, and migrate to resolve issues on sites.
- Diagnose different printers including Zebra and Hp printers.
- Conducted multiple surveys and installments for new constructions and upgrade sites.
- Rack and stack new switches, routers, and servers.
- Responsible for staging new servers, computers, I-pads, and APs for multiple projects.
- With a major ISP, installed new Demark extensions, push downs, and network equipment to get major restaurants and retailers working on redundant internet circuits.
- Worked on installing digital media players and other AV work for multiple companies.
Director of Usher
Church By Glades
05.2012 - 09.2014
- Provide leadership training for new volunteers.
- Organized new methods of training and recruiting toward a happy working environment.
- I include a weekly count to show the growth of our church.
Director Visual Presentational
Church By Glades
05.2012 - 09.2014
- Using Mac computers to show presentational designs.
- I produced images, videos, and slides for student ministry.
- I also help the growth of the team with training and music theory.
- I made the members grow from just 2 to 10 over a year period which made a rotational schedule.
Education
AS - COMPUTER INFORMATION TECHNOLOGY
Broward College
BS - Cybersecurity and Information Assurance
WGU
Skills
- Customer Service
- Team oriented
- Persistent hard worker
- Time management
- Adaptability
Certification
- MTA
- Microsoft Office Word 2010
- Microsoft Office Excel 2010
- Microsoft Office PowerPoint 2010
- CompTIA A+ PC Troubleshooting
- Network+
- Security+
- Project+
- CySA+
- SecurityX (CASP+)
- ACA
- Web Design Specialist CS6
- Web Communication using Adobe Dreamweaver CS6
- Visual Communication using Adobe Photoshop CS6
- Rich Media Communication using Adobe Flash CS6
- CIW Web Security
Timeline
INFORMATION TECHNOLOGY SPECIALIST
SSI SUPER SYSTEMS INC.
02.2024 - 11.2024
INFORMATION TECHNOLOGY VENDOR MANAGER
ENTERPRISE SOLUTIONS
06.2021 - 02.2023
INFORMATION TECHNOLOGY SPECIALIST, SENIOR
ELIASSEN GROUP
08.2020 - 06.2021
Lead IT Consultant
Cloud Techs R Us
04.2013 - 08.2020
Director of Usher
Church By Glades
05.2012 - 09.2014
Director Visual Presentational
Church By Glades
05.2012 - 09.2014
AS - COMPUTER INFORMATION TECHNOLOGY
Broward College
BS - Cybersecurity and Information Assurance
WGU
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