Steven Abshire
Lenoir City,TN
Summary
Results-driven business professional that has excelled in a number of fields and disciplines. Very comfortable working toward team and personal goals. Over 18 years of experience in Customer Service industries. Analytical, strategic-thinking, and meticulous professional with over 10 years of problem solving and risk management experience. Works under strict deadlines and makes critical decisions quickly. Excels under stress. Known for working hard to grow personally and professionally to push production higher and increase moral of subordinates.
Overview
14
14
years of professional experience
Work History
General Sales Manager
Sutherlin Subaru
05.2023 - Current
- Increased internet closing percentage from 3% to 20% in six months
- Increased new car PVR from $1500 to $3500 per vehicle and used car PVR from $567 to $3000 per vehicle
- Increased finance PVR from $1130 to $3500 per deal
- Increased average total units sold from 115 to 145 (pacing 160 Decemner 2023)
- Became the fastest growing Subaru dealership in Region
- Brought in a key management system, new CRM, inventory management system, new internet sourcing, marketing and training to increase draw to the store and overall effectiveness of the desk.
General Sales Manager
Parkside Kia
05.2016 - 05.2023
- #1 Kia dealer in our district while I was Sales Manager and GSM
- Improved internet closing percentage from 15% to 30%
- Improved both appointment set and appointment shown ratios for the store
- Organized training for all sales and finance staff. Total of 25 people.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Set multiple sales records in the sales and finance department
- Increased sales profit by $2 million
Internet Sales Manager
Jim Hudson Hyundai
09.2015 - 05.2016
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to internet inquiries and phone calls in timely matter.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Developed the internet department from the ground up, leading to increased overall sales performance and store profitability
Explosive Ordnance Disposal Team Leader
United States Army
09.2009 - 09.2015
- Properly trained, equipped, and integrated to attack, defeat, and exploit unexploded ordnance (UXO), improvised explosive devices (IED), chemical, biological, and nuclear ordnance and Weapons of Mass Destruction (WMD).
- Performed duties locating, identifying, rendering safe and disposing of foreign and domestic conventional, biological, chemical, or nuclear ordnance and IEDs, WMDs, and large vehicle bombs.
- Maintained expertise with advanced electronics/electricity techniques, hazards and identification of United States and foreign munitions, demolition materials, procedures and operations which allowed team to read, interpret, and formulate plans of action for explosive incidents based on x-rays, diagrams, drawings, and other technical information on explosive ordnance
- Coordinated with local, state, and federal law enforcement while on scene at explosive incidents to ensure crime scene is secured and that all regulations are being followed as well as training with local, state and federal law enforcement to promote cohesion between all separate agencies.
- Supported Very Important Person (VIP) missions as tasked by the U.S. Secret Service, State Department, and other Federal, State and local agencies.
- Trained over 3,000 US Armed Forces personnel resulting in a 20% reduction in casualties and fatalities from explosive hazards.
- Inspected and maintained robotic equipment and oversaw repairs.
Battalion Maintenance Officer
52nd Ordnance Group, 38th EOD Company
04.2014 - 08.2015
- Supervised implementation of maintenance policies of battalion and subordinate units while developing process improvements to optimize service methods.
- Followed environmental protection procedures, including spill response plans for all maintenance activities.
- Oversaw maintenance activities and procedures to maintain operational readiness.
- Developed programs and practices to identify developmental needs and increase effectiveness in present assignments.
- Implemented and operated vehicle maintenance programs, practices and procedures for developing maintenance personnel to achieve high performance in United States Army.
- Oversaw over $30,000,000 worth of equipment and vehicles and maintained them above the United States Army's standards of operations
Battalion Safety Officer
52nd Ordnance Group, 38th EOD Company
01.2011 - 08.2015
- Conducted safety audits and investigated protective quality issues.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Implemented safety training and instructional courses which bolstered improvements in safety culture across the Battalion.
- Recognized, documented and advised on removal of hazards.
- Developed and disseminated safety SOPs to ensure education, implementation, and development of safety directives were current and up to standard
Battalion Security Officer
52nd Ordnance Group, 38th EOD Company
01.2011 - 03.2014
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Protected facility and United States Army personnel by regularly circulating premises and monitoring surveillance feeds.
- Authorized entrance papers and granted or denied entrance to classified areas.
- Supervised creation and validation of anti-terrorism plans on all EOD facilities.
- Participated in staff meetings, special events and professional development activities.
- Prepared physical, personnel, operational, and information security SOPs and coordinated disseminated the information to the heads of four organizations as well as ensuring that all classified material was properly labeled, inventoried, and stored.
- Considered the subject matter expert (SME) on all security matters.
- Coordinated and assessed security risk assessments and advised the heads of 4 organizations on plans of action to correct their deficiencies
Education
Bachelor of Science - Pre-Law
Sam Houston State University
Huntsville, TX7 2009
High School Diploma -
Broadmoor Senior High School
Baton Rouge, LA4 2003
Skills
- Customer Service/ Customer Care
- Sales and Marketing
- Negotiation
- Operations management
- Risk Management
- Risk analysis training
- Dynamic Leadership
- Training
- Team building
- Problem solving
- Succeeding under stressful conditions
- Conflict resolution
- Creative Thinking
- Process driven
- Policy and Procedure Adherence
- Reliability
- Policy Development
- Verbal and written communication
- Detail-oriented
- Flexible & Adaptable
- MS Office
- Computer skills
Timeline
General Sales Manager
Sutherlin Subaru
05.2023 - Current
General Sales Manager
Parkside Kia
05.2016 - 05.2023
Internet Sales Manager
Jim Hudson Hyundai
09.2015 - 05.2016
Battalion Maintenance Officer
52nd Ordnance Group, 38th EOD Company
04.2014 - 08.2015
Battalion Safety Officer
52nd Ordnance Group, 38th EOD Company
01.2011 - 08.2015
Battalion Security Officer
52nd Ordnance Group, 38th EOD Company
01.2011 - 03.2014
Explosive Ordnance Disposal Team Leader
United States Army
09.2009 - 09.2015
Bachelor of Science - Pre-Law
Sam Houston State University
High School Diploma -
Broadmoor Senior High School
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