Steven Alonso
Brooklyn,NY
Summary
Results-driven hospitality professional excelling in front desk operations and guest service. Known for swiftly resolving guest concerns and maintaining high cleanliness standards, contributing to an exceptional guest experience. Strong ability to multitask in fast-paced settings while ensuring accurate billing and efficient service delivery.
Overview
1
1
Language
5
5
years of professional experience
Work History
Guest Service Officer-Reservations
Hyatt Union Square
Manhattan, NY
02.2024 - Current
- Managed guest check-ins and check-outs with accuracy and efficiency.
- Welcomed walk-in and phone guests, assessing preferences and requirements to enhance personalized service.
- Resolved guest concerns promptly, contributing to overall guest satisfaction and retention.
- Responded to inquiries regarding room availability, rates, and hotel amenities.
- Processed payments while maintaining accurate billing records.
- Answered and directed incoming phone calls to appropriate departments.
- Coordinated with housekeeping to maintain high cleanliness standards, ensuring guest comfort and positive experiences.
- Inspected guest rooms prior to check-in to meet quality standards.
Busser
Bagel Pub
Brooklyn, NY
07.2023 - 01.2024
- Delivered exceptional customer service to enhance overall dining experiences.
- Assisted servers with food and beverage delivery, contributing to seamless dining experiences.
- Monitored guest needs and relayed requests to service staff to ensure prompt assistance.
- Maintained cleanliness of dining area and ensured proper table settings.
- Restocked utensils, condiments, napkins, and supplies to support smooth operations.
- Ensured stations remained fully stocked during peak service periods to meet demand.
- Supported team members effectively during high-volume shifts to optimize performance.
- Responded to customer inquiries about menu items and services, enabling informed choices.
Doorman
Avenue Plaza Hotel
Brooklyn, NY
06.2021 - 06.2023
- Greeted guests and visitors in a professional, welcoming manner to enhance first impressions.
- Monitored entrances to uphold safety and security standards throughout property.
- Assisted guests with luggage and transportation arrangements, ensuring seamless travel experiences.
- Maintained cleanliness and organization of lobby and entrance areas for optimal guest comfort.
- Verified identification and provided directions to ensure smooth navigation for all visitors.
- Collaborated with front desk personnel to improve guest satisfaction and service quality.
- Responded promptly to guest inquiries and requests, providing timely assistance.
- Reported maintenance concerns and property issues to management for swift resolution.
Education
High School -
New Utrecht HIgh School
Brooklyn, NY06-2021
Skills
- Front desk operations
- Customer service and support
- Complaint resolution
- Cleanliness management
- Attention to detail
- Time management
- Team collaboration
- Bilingual proficiency
- Communication skills
- Inventory management
Languages
Spanish
Professional
Timeline
Guest Service Officer-Reservations
Hyatt Union Square
02.2024 - Current
Busser
Bagel Pub
07.2023 - 01.2024
Doorman
Avenue Plaza Hotel
06.2021 - 06.2023
High School -
New Utrecht HIgh School