Summary
Overview
Work History
Education
Skills
Timeline
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Steven Amador

Dulles,VA

Summary

Motivated and detail-oriented individual with a proven track record in delivering excellent customer service in fast-paced environments, including retail, landscaping, and home improvement sectors, where effective communication, problem-solving, and multitasking were essential. Currently pursuing a degree in Cybersecurity, looking to leverage these transferable skills in the IT industry.

Overview

3
3
years of professional experience

Work History

Pawnbroker

The vault pawn shop
Manassas, Virginia
04.2024 - 09.2024
  • Sales and Negotiation: Skilled in negotiating prices with customers and maximizing sales, while ensuring customer satisfaction.
  • Customer Service: Provided excellent service to a diverse customer base, resolving inquiries and disputes professionally.
  • Valuation and Appraisal: Experienced in assessing the value of items like jewelry, electronics, and tools, ensuring accurate pricing.
  • Inventory Management: Managed inventory by tracking items bought, sold, and pawned, ensuring accurate records and stock control.
  • Regulatory Compliance: Familiar with legal requirements for pawnshops, including recordkeeping, reporting, and ensuring proper documentation for transactions.
  • Attention to Detail: Ensured accuracy in recording item details, loan amounts, and customer information, critical in maintaining legal compliance.
  • Fraud Prevention: Ability to spot counterfeit items, identify potential fraud, and follow protocols to protect the business.
  • Multitasking: Managed multiple tasks simultaneously, such as serving customers, tracking inventory, and maintaining store organization.

Laborer

Community Landscape Services
Haymarket, Virginia
07.2021 - 08.2023
  • • Teamwork and Collaboration: Worked closely with a team to plan and execute landscaping tasks, ensuring projects were completed efficiently and safely.
  • Equipment Operation and Maintenance: Experience using and maintaining landscaping tools and machinery, including lawnmowers, trimmers, and other power equipment.
  • Project Management: Managed multiple landscaping projects simultaneously, from initial planning and design to execution and final review.
  • Safety Awareness: Adhered to safety protocols and ensured a safe work environment, minimizing the risk of accidents or injuries.
  • Environmental Awareness: Gained knowledge about sustainable landscaping practices, such as water conservation and plant selection suited to local climates.

Cashier

Home Depot
Haymarket, Virginia
09.2022 - 12.2022
  • Customer Service: Provided exceptional service by assisting customers with product inquiries, troubleshooting, and offering solutions to meet their needs.
  • Product Knowledge: Developed extensive knowledge of a wide range of products, including tools, home improvement supplies, and building materials, allowing you to make tailored recommendations.
  • Sales and Upselling: Skilled in identifying customer needs and recommending additional products or services, driving sales and increasing revenue.
  • Problem Solving: Helped customers find solutions to project-related problems by offering guidance and suggesting appropriate products.
  • POS System Proficiency: Operated the point-of-sale (POS) system efficiently to process sales, returns, and exchanges, ensuring smooth and accurate transactions.
  • Team Collaboration: Worked closely with other departments and team members to ensure a seamless shopping experience and resolve customer issues quickly.

Education

High School Diploma -

Northern Virginia Community College
Annandale, VA
10-2026

Skills

  • Customer-focused problem solving: Experienced in addressing customer needs, troubleshooting issues, and providing solutions in a variety of settings
  • Adaptability and teamwork: Successfully collaborated with diverse teams in dynamic environments, ensuring smooth operations and customer satisfaction
  • Tech-savvy: Familiar with point-of-sale (POS) systems, inventory management tools, and currently building expertise in IT support, networking, and cybersecurity fundamentals
  • Basic Networking Knowledge: Understanding of networking fundamentals such as IP addresses, DNS, firewalls, and routers
  • Operating Systems: Familiarity with Windows, macOS, and basic Linux commands
  • Cloud Technology Basics: Understanding of cloud computing fundamentals (AWS, Azure, or Google Cloud)

Timeline

Pawnbroker

The vault pawn shop
04.2024 - 09.2024

Cashier

Home Depot
09.2022 - 12.2022

Laborer

Community Landscape Services
07.2021 - 08.2023

High School Diploma -

Northern Virginia Community College

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Steven Amador