Steven Anderson
Birmingham,AL
Summary
Detail-oriented Account Administrative Representative with a strong track record in enhancing client satisfaction through effective communication and timely issue resolution. Proven expertise in managing complex transactions, streamlining operations, and fostering client relationships to ensure efficient service delivery and increased customer retention.
Overview
9
9
years of professional experience
Work History
Account Administrative Representative
Adesa Auto Auction
12.2020 - Current
- Managed customer inquiries and resolved issues to ensure client satisfaction.
- Coordinated auction scheduling and logistics for seamless operations.
- Processed transaction paperwork accurately to maintain compliance with company policies.
- Assisted in maintaining auction inventory databases using internal management systems.
- Trained new staff on operational procedures and best practices for efficiency.
- Analyzed client feedback to implement improvements in service delivery and operational processes.
- Developed and maintained strong relationships with clients through regular communication, resulting in increased customer retention rates.
- Experience working and communicating through Autoims to ensure all vehicles are prepared for sale and all approved work is completed in time for sale dates.
- Enhanced client satisfaction with timely and accurate invoice processing and dispute resolution.
- Working with multiple accounts daily to ensure inventory is being processed as fast as possible.
- Managed account inquiries and resolved customer issues efficiently.
- Organized auction timetables to facilitate smooth operations and client communication. and ensured timely communication with clients.
- Assisted in the preparation of auction materials and promotional content.
- Developed strong relationships with customers through excellent communication skills.
- Managed customer inquiries regarding billing issues and account status in a professional manner.
Auto Detailer
CARS Recon
05.2019 - 12.2020
- Conducted thorough exterior and interior vehicle cleaning using advanced detailing techniques.
- Operated specialized tools for polishing, waxing, and buffing to enhance vehicle appearance.
- Washed cars and trucks daily for auto dealership.
- Collaborated with team members to streamline workflows, reducing turnaround times for detailing services.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
Cook/Dish Hand
R & R Bbq
09.2017 - 10.2018
- Prepared and cooked a variety of barbecue dishes following established recipes and techniques.
- Maintained high standards of food safety and sanitation throughout kitchen operations.
- Collaborated with team members to optimize workflow during peak service hours.
- Trained new staff on cooking procedures, safety protocols, and kitchen equipment usage.
Education
High School Diploma -
St.Clair County High School
Odenville, AL05-2019
Bachelor of Science - Business Administration And Management
University of Alabama At Birmingham
Birmingham, AL08-2028
Associate of Applied Science - Business Management
Jefferson State Community College
Birmingham, AL08-2026
Skills
- Billing management
- Document management
- Financial administration
- Financial reconciliation
- Customer service
- Meeting scheduling
- Time management
- Strong organization
- Multitasking
- Attention to detail
- Organization techniques
- Excellent communication
- Effective communication
- Active listening
- Teamwork and collaboration
- Problem-solving
- Financial reconciliation
Volunteer work
Working every other Sunday with Children Ministry and ensuring all kids are taken care of.
- Assisted with special events and programs.
- Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
Timeline
Account Administrative Representative
Adesa Auto Auction
12.2020 - Current
Auto Detailer
CARS Recon
05.2019 - 12.2020
Cook/Dish Hand
R & R Bbq
09.2017 - 10.2018
High School Diploma -
St.Clair County High School
Bachelor of Science - Business Administration And Management
University of Alabama At Birmingham
Associate of Applied Science - Business Management
Jefferson State Community College