Steven Anderson
Birmingham,AL
Summary
Detail-oriented professional with a strong background in customer service and problem-solving. Proven ability to enhance client satisfaction through effective communication and timely issue resolution.
Results-driven Account Administrative Representative with expertise in managing client relationships and streamlining operations. Strong organizational skills and attention to detail, leading to improved service delivery and increased customer retention.
High standards professional prepared for role. Extensive experience in managing administrative functions and optimizing workflows. Known for team collaboration and responsiveness to changing needs. Proficient in client relations and organizational skills.
Professional with strong background in account administration, prepared to excel in managing client relationships and ensuring efficient operations. Demonstrated ability to collaborate with teams and adapt to changing needs, always prioritizing accurate and timely results. Skilled in financial reporting, data analysis, and process optimization, with focus on reliability and consistency. Highly organized with knack for problem-solving and streamlining workflows.
Overview
9
9
years of professional experience
Work History
Account Administrative Representative
Adesa Auto Auction
Birmingham, AL
12.2020 - Current
- Managed customer inquiries and resolved issues to ensure client satisfaction.
- Coordinated auction scheduling and logistics for seamless operations.
- Processed transaction paperwork accurately to maintain compliance with company policies.
- Assisted in maintaining auction inventory databases using internal management systems.
- Trained new staff on operational procedures and best practices for efficiency.
- Analyzed client feedback to implement improvements in service delivery and operational processes.
- Developed and maintained strong relationships with clients through regular communication, resulting in increased customer retention rates.
- Experience working and communicating through Autoims to ensure all vehicles are prepared for sale and all approved work is completed in time for sale dates.
- Enhanced client satisfaction with timely and accurate invoice processing and dispute resolution.
- Working with multiple accounts daily to ensure inventory is being processed as fast as possible.
Auto Detailer
CARS Recon
Moody, AL
05.2019 - 12.2020
- Conducted thorough exterior and interior vehicle cleaning using advanced detailing techniques.
- Operated specialized tools for polishing, waxing, and buffing to enhance vehicle appearance.
- Washed cars and trucks daily for auto dealership.
- Collaborated with team members to streamline workflows, reducing turnaround times for detailing services.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
Cook/Dish Hand
R & R Bbq
Odenville, AL
09.2017 - 10.2018
- Prepared and cooked a variety of barbecue dishes following established recipes and techniques.
- Maintained high standards of food safety and sanitation throughout kitchen operations.
- Collaborated with team members to optimize workflow during peak service hours.
- Trained new staff on cooking procedures, safety protocols, and kitchen equipment usage.
Education
Bachelor of Science - Business Administration And Management
University of Alabama At Birmingham
Birmingham, AL05-2028
Associate of Applied Science - Business Management
Jefferson State Community College
Birmingham, AL07-2026
High School Diploma -
St.Clair County High School
Odenville, AL05-2019
Skills
- Strong organization
- Invoice processing
- Document management
- Meeting scheduling
- Customer service
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Excellent communication
- Organizational skills
- Effective communication
- Active listening
- Teamwork and collaboration
- Organization skills
- Payroll processing
- Accounts payable management
Timeline
Account Administrative Representative
Adesa Auto Auction
12.2020 - Current
Auto Detailer
CARS Recon
05.2019 - 12.2020
Cook/Dish Hand
R & R Bbq
09.2017 - 10.2018
Bachelor of Science - Business Administration And Management
University of Alabama At Birmingham
Associate of Applied Science - Business Management
Jefferson State Community College
High School Diploma -
St.Clair County High School