Steven Anoki Santamaria-Kono
Henderson,NV
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
Work History
General Manager
Ontrac
Henderson, Nv
02.2026 - Current
- Directed final-mile delivery operations, consistently achieving 97% on-time delivery
- Reduce LTIR to 0 YTD
- Managed relationships with regional service providers and carriers to optimize service levels and minimize vendor costs.
- Reduced Hub and Branch Lost hitting our DPMO goal
- Led weekly Manager, First Mile, and Last mile meetings to reduce overall cost in transitioning pickups to Last mile delivery and reduce overall Linehaul power needed
- Overall improving overall P&L for VGSC YOY
Interim General Manager
Ontrac
Henderson, Nv
11.2025 - 02.2026
- Serves as Acting General Manager overseeing Vegas Sort Center Hub and Branch sort
- Collaborated with departmental leadership to improve overall sort efficiency
- Coordinated sort operations and ran successfully with a 136% growth in volume YOY setting new processing record
- Improved sort cost, zero hours, CMP & OT
- Cultivated a one team focus and drove collaboration effectively achieving stringent monthly targets
Senior Operations Manager
Ontrac
10.2024 - 11.2025
- Turnaround team revitalizing sort KPI's
- CMSC, ILSC, VGSC
Operations Manager
Ontrac
Commerce, Ca
01.2024 - 10.2024
- Training & developing sort managers
- Broke hourly operating record at 27K/hour
- Built a new team and improved sorts operating metrics
- Led the building in safety culture decreasing number of safety incidents
- Promoted internally 2 sort managers and 6 leads
- Implemented training scheduling for sort's NHO/WDP
Sort Manager
Ontrac
Redlands, Ca
08.2023 - 01.2024
- Built safety culture
- Spearheaded safety program
- Broke operating record for building
- Working with First Mile to oversee inbound and outbound operations
- Oversee Timekeeping and enhance payroll
- Implement new operating process for overseas freight
- Opened up overhead freight processing to restore the SOCAL region
- Oversee sort operations in the production of freight from Unload and Load Side
Operations Manager
Fedex
06.2020 - 08.2023
- Leading team of 25-30 package handlers
- Oversee the inbound and outbound operation
- Work with RSP's to ensure timely delivery of packages
- Train and develop Trainers
- Led Safety Program
- Best Retention in Hub in area for years operation
Theatre Production Director
Top Billing Entertainment
Glendora, Ca
06.2017 - 11.2019
- Direct and stage productions in 6-week accelerated program
- Train and teach kids ages 4-14
- Organize extracurricular activities
- Ensure Spending fit inside program's budget
Education
Theatre Arts-Acting and Psychology
Citrus College
Covina, Ca11-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Relationship building
- Customer relationship management
- Consistently meet goals
Summary
Specializes in leading cross functional teams, implementing process, and strategic planning.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
General Manager
Ontrac
02.2026 - Current
Interim General Manager
Ontrac
11.2025 - 02.2026
Senior Operations Manager
Ontrac
10.2024 - 11.2025
Operations Manager
Ontrac
01.2024 - 10.2024
Sort Manager
Ontrac
08.2023 - 01.2024
Operations Manager
Fedex
06.2020 - 08.2023
Theatre Production Director
Top Billing Entertainment
06.2017 - 11.2019
Theatre Arts-Acting and Psychology
Citrus College