Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEVEN ARROYAVE

Coral Springs,FL

Summary

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

Overview

3
3
years of professional experience

Work History

Shift Lead

Athletica Health & Fitness
11.2021 - Current
  • Lead daily gym operations, including staff delegation, scheduling, facility oversight, and adherence to company policies and procedures.
  • Conduct sales consultations and tours for prospective members, achieving weekly membership goals.
  • Manage billing inquiries and resolve customer complaints to ensure member satisfaction and retention.
  • Verify insurance, handle sensitive data, and coordinate merchandise and supply ordering.
  • Independently manage the front desk during peak hours and maintain accurate transaction records.
  • Support multiple functions including customer service, towel service, smoothie bar, and equipment maintenance.
  • Foster member relationships to drive loyalty and contribute to membership growth.

Education

High School Diploma -

Skills

  • Sales & Client Engagement
  • Operations & Shift Management
  • Customer Relationship Management (CRM)
  • Staff Training & Delegation
  • Process Optimization
  • Technical Troubleshooting
  • Microsoft Office Suite (Outlook, Excel, Word)
  • High Attention to Detail
  • Conflict Resolution
  • Data Entry & Information Handling
  • Scheduling & Calendar Management
  • Windows XP
  • Windows 7
  • CRM Systems
  • POS and Membership Management Software
  • Email & Calendar Tools

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Lead

Athletica Health & Fitness
11.2021 - Current

High School Diploma -

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STEVEN ARROYAVE