Steven Astudillo
The Bronx,NY
Summary
Customer-focused professional with a strong background in logistics coordination and operations management. Proven ability to enhance operational efficiency while delivering exceptional service to the public. Skilled in cash handling, process improvement, and effective communication in fast-paced environments. Adaptable and reliable, with a strong commitment to safety and a willingness to work flexible hours and irregular shifts, including nights, weekends, and holidays. Committed to transitioning into a career on the railroad as a Regional Rail Conductor Trainee.
Overview
10
10
years of professional experience
Work History
Business Development Specialist
Center for Community Wealth Building
04.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Drove process improvements within the organization by assessing current systems and recommending enhancements where needed.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Expanded customer base with 10 new clients by identifying needs, developing solutions and delivering client-centered products.
Transportation Coordinator
The Drivers Cooperative
10.2021 - 04.2024
- Coordinated dispatching of 100+ drivers to accomplish daily delivery requirements.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Provided ongoing training for transportation staff to enhance skills, knowledge, and overall performance within the department.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Strategic Communications Inc
10.2018 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained confidentiality of sensitive information while handling an average of 7+ daily high-profile or complex cases.
Route Accounting Clerk
Manhattan Beer Distributors
05.2017 - 10.2018
- Streamlined invoice processing for quicker customer payments and improved cash flow.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Maintained accurate and up-to-date records of all transactions totaling $1.4 million, ensuring easy retrieval and analysis when required.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Improved communication between sales representatives and customers through prompt resolution of inquiries and issues related to deliveries, invoices, or account balances.
Ramp Agent /Aircraft Crew Chief
Envoy Airlines
03.2015 - 05.2017
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 80+ daily flights.
- Ensured timely departures and arrivals by coordinating with flight crew members and promptly preparing cabin areas for boarding.
Education
High School Diploma -
All Hallows High School
The Bronx, NYBBA - Operations Management
Alfred State College
Alfred, NY06.2024
Skills
- Native Spanish fluency
- Customer Service
- Call center experience
- Customer Relationship Management
- Payment Processing
- Logistics Coordination
- Operations Management
- Management
- Customer Relations
- Native Spanish fluency
- Strong Communication Skills
- Adaptability to Change
- Balance and Flexibility
Timeline
Business Development Specialist
Center for Community Wealth Building
04.2024 - Current
Transportation Coordinator
The Drivers Cooperative
10.2021 - 04.2024
Administrative Assistant
Strategic Communications Inc
10.2018 - 10.2021
Route Accounting Clerk
Manhattan Beer Distributors
05.2017 - 10.2018
Ramp Agent /Aircraft Crew Chief
Envoy Airlines
03.2015 - 05.2017
High School Diploma -
All Hallows High School
BBA - Operations Management
Alfred State College
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