Diana R Cano
Auburn,WA
Summary
Versatile and dynamic professional with a proven track record of strategic growth at La Renia Del Sabor, enhancing profitability and customer satisfaction through innovative strategies and effective team leadership. Skilled in HIPAA compliance and team collaboration, demonstrating exceptional attention to detail and a commitment to excellence across healthcare and business management roles.
Overview
18
18
years of professional experience
Work History
Business Owner
La Renia Del Sabor
04.2014 - 12.2023
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and motivated employees to perform daily business functions.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Patient Referrals
Healthpoint
01.2014 - 06.2014
- Coordinated patient referrals and follow-up appointments, streamlining access to specialty care services as needed.
- Improved clinic efficiency by managing medical records, scheduling appointments, and coordinating patient referrals.
- Coordinated patient referrals to other healthcare providers as needed, ensuring a comprehensive approach to treatment and care.
- Increased physician satisfaction by addressing concerns and providing timely feedback on patient referrals.
- Coordinated patient referrals to specialty providers.
Medical Receptionist
Healthpoint
10.2006 - 12.2014
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Records and Health Information Technician
Healthpoint
04.2006 - 09.2006
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Transcribed and entered patient medical information into electronic medical records systems.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
Auburn Riverside Highschool
Auburn, WA1998
Skills
- Team collaboration and leadership
- HIPAA compliance
- Native spanish fluency
- Attention to detail
- Insurance verification
- Microsoft office
Languages
Spanish
Native or Bilingual
Timeline
Business Owner
La Renia Del Sabor
04.2014 - 12.2023
Patient Referrals
Healthpoint
01.2014 - 06.2014
Medical Receptionist
Healthpoint
10.2006 - 12.2014
Medical Records and Health Information Technician
Healthpoint
04.2006 - 09.2006
Auburn Riverside Highschool
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