Steven Bailey
Pensacola,FL
Summary
Dedicated professional with extensive experience in customer support and account management. Known for fostering strong relationships and educating members on products and services to drive engagement and satisfaction.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Pensacola, FL
03.2025 - Current
- Assisted members with account inquiries and transactions to enhance customer satisfaction.
- Provided information on products and services to improve member engagement.
- Resolved member issues efficiently, ensuring a positive experience.
- Collaborated with team members to streamline service processes and improve response times.
- Educated members on digital banking tools to promote self-service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Assistant Manager
9th Ave Bingo
Pensacola, FL
02.2008 - Current
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored staff, enhancing team performance and service quality.
- Developed and implemented strategies to improve customer engagement and retention.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate of Science -
Pensacola State College
Pensacola, FLSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Account management
- Issue resolution
- Product recommendations
- Client education
- Banking
- Member onboarding
- Product knowledge
Timeline
Member Service Representative
Navy Federal Credit Union
03.2025 - Current
Assistant Manager
9th Ave Bingo
02.2008 - Current
Associate of Science -
Pensacola State College