Summary
Overview
Work History
Education
Skills
Additional Work Experience
Timeline
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Steven Bainbridge

Director
Eugene,OR

Summary

Dedicated professional with a history of encouraging analytical problem solving with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company's success.

Overview

12
12
years of professional experience
44
44
years of post-secondary education

Work History

Director of Aftersales - US Western Region

VinFast
San Francisco, CA
01.2022 - 05.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth..
  • Managed 80 employees with 8 direct reports.
  • Onboarded third party dealers for western region, US
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Worked closely with organizational leadership and executive team to guide operational strategy.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Drafted and distributed reports to assist executive team with critical business decisions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Senior Manager North West Region

Tesla
San Francisco, CA
11.2012 - 12.2023
  • Implemented and developed operational standards, policies and procedures.
  • Held daily meetings to create business plans and workshops to drive successful business.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Successfully lead of team of management team for 6 service centers with over 185 employees.
  • Consistently met or exceeded annual performance targets set by executive leadership.
  • Mentored junior staff members for skill development and career progression within organization.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Associate of Science - Automotive Technology

Skyline College
San Bruno, CA
09.1980 - 05.2024

Skills

  • Project Management

  • Operations Management

  • Team Management

  • Budget Management

  • Strategic Planning

  • Creativity and Innovation

  • Issues Resolution

  • Financial Reporting

  • Change Management

  • Interpersonal Skills

  • Adaptability and Flexibility

Additional Work Experience

  • Mini of Marin
  • Peter Pan BMW
  • Stanford BMW

Timeline

Director of Aftersales - US Western Region

VinFast
01.2022 - 05.2024

Senior Manager North West Region

Tesla
11.2012 - 12.2023

Associate of Science - Automotive Technology

Skyline College
09.1980 - 05.2024

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Steven BainbridgeDirector