Steven Barlow
Portage
Summary
Proven Detail Sales Representative at IA American Warranty, adept in customer engagement and upselling strategies, significantly increased sales through expert product promotions and personalized service. Skilled in fostering customer loyalty and managing a team at Barlow's Detailing LLC, showcasing exceptional leadership and customer service abilities. Achieved a harmonious blend of hard and soft skills, enhancing client satisfaction and operational efficiency.
Overview
28
28
years of professional experience
Work History
Detail Sales Representative
IA American Warranty
05.2023 - 02.2025
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Generated brand awareness and positive product impressions to increase sales.
- Recommended merchandise to customers based on needs and preferences.
Shop Owner
Barlow's Detailing LLC
05.1997 - 02.2022
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving shop goals.
Special Attendant
Logansport State Hospital
06.2005 - 05.2011
- Promoted effective communication among medical staff, family members, and patients to ensure seamless care coordination.
- Enabled timely transportation by accompanying patients to medical appointments and other engagements outside the home.
- Ensured a safe environment for patients by diligently monitoring their physical and emotional wellbeing.
- Adhered to patient confidentiality guidelines, ensuring that sensitive information was treated with the utmost discretion and professionalism.
- Documented relevant information regarding patient behavior, progress, concerns or changes in condition for healthcare team review.
- Maintained a clean and organized living space for patients, promoting health and hygiene practices.
Education
High School Diploma -
Logansport High School
Logansport, IN05-2000
Skills
- Customer engagement
- Purchase recommendations
- Product sales
- Product promotions
- Customer service
- Promotional events
- Payment processing
- Upselling strategies
Timeline
Detail Sales Representative
IA American Warranty
05.2023 - 02.2025
Special Attendant
Logansport State Hospital
06.2005 - 05.2011
Shop Owner
Barlow's Detailing LLC
05.1997 - 02.2022
High School Diploma -
Logansport High School
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