Steven Barnett
Walnut,US
Summary
Dynamic operations leader with a proven track record at Disneyland Resort, excelling in project management and team leadership. Spearheaded initiatives that enhanced guest experiences and operational efficiency, while optimizing budgets and resource allocation. Adept at creative problem-solving and fostering partnerships, driving significant improvements in operations and team performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Support and Services Manager
Disney Vacation Club
Anaheim, CA
11.2000 - Current
- Company Overview: The Disneyland Resort at Anaheim, CA
- Lead sales operations team to enhance guest service and operational efficiency across Disneyland Resort.
- Supervise and mentor sales coordinators and counselors in diverse resort locations.
- Maintain professional sales environments with advanced technology and marketing assets.
- Adapt strategies to overcome challenges using experience and resort contacts.
- Analyzed guest feedback to refine service protocols, resulting in substantial improvements in operational efficiency and team responsiveness.
- Cultivated a supportive team culture, empowering sales operations staff to excel and contribute to a seamless guest experience across the resort.
Manager - Parade and Show Spectaculars Maintenance
Disneyland Resort
Anaheim, CA
- Company Overview: The Disneyland Resort at Anaheim, CA
- Fostered partnerships with teams of vendors, designers, engineers, directors, and producers to build, maintain, and bring multiple entertainment productions to life within the resort property.
- Spearheaded the redesign of multiple entertainment parade and show assets, resulting in enhanced guest experiences and cast performance and productivity.
- Developed Parade Maintenance Planning Team, streamlining asset management and significantly reducing downtimes during performances by increasing the preventative maintenance process.
- Coordinated logistics for cross-country transfers of production assets, ensuring timely delivery and flawless execution of events.
- Oversaw annual labor and production maintenance budgets, optimizing resource allocation and reducing operational costs through strategic planning.
Manager - Attractions Operations
Disneyland Resort
Anaheim, CA
- Company Overview: The Disneyland Resort at Anaheim, CA
- Led the development and execution of new ride vehicles, ensuring adherence to established budgets while achieving timely project delivery.
- Analyzed and redesigned attractions for ADA compliant transfer vehicles, enhancing accessibility and improving guest experience across the resort.
- Orchestrated cross-functional teams of over 20 experts, effectively managing diverse talents to address operator managed motion challenges in existing ride systems.
- Implemented custom safety monitoring systems for attractions, ensuring compliance with state regulations and enhancing operational safety standards.
- Fostered a culture of compliance by creating comprehensive training materials for a team of 500 staff, ensuring consistent adherence to operational guidelines.
President
Rotolite Corporation
Elkhart, IN
06.1997 - 09.2000
- Company Overview: Rotolite Corporation at Elkhart, IN
- Established a manufacturing process for a patented lighting fixture, achieving efficient production and significant market presence.
- Fostered partnerships with retail locations, enhancing distribution channels and driving consumer access to products.
- Implemented direct-to-consumer campaigns, significantly elevating sales revenue and establishing a loyal customer base.
Manager - Attractions, Custodial, and Restaurant Operations
Disneyland Resort
Anaheim, CA
06.1990 - 04.1997
- Company Overview: The Disneyland Resort at Anaheim, CA
- Led operational teams in attractions, custodial, and restaurants, enhancing cast and guest experience.
- Implemented several changes to restroom design improving efficiency and overall operational function.
- Resolved operational challenges, implementing solutions that improved operational experience.
- Fostered teamwork between different departments, ensuring consistent operational standards and improving overall cast and guest experience.
Education
Bachelor of Arts - Economics
Indiana University-Bloomington
Bloomington, IN, USSkills
- Project Management
- Operations Management
- Team Leadership
- Customer Service
- Logistics
- Maintenance Management
- Budget Management
- Training
- Documentation
- Safety Compliance
- Resource Planning
- Maximo and HotSoS
- CMMS
- Vendor Management
- Strategic Planning
- Creative Problem Solving
- Partnering
Certification
- CA Real Estate License
Accomplishments
- Spirit of Disneyland Award - selected by peers and election committee for this legacy honor
- Gold Mousecar for Leadership - prestigious award for leadership in attractions management
- US Patent - Lightweight Boom Supported Rotational Lighting Fixture
Timeline
Sales Support and Services Manager
Disney Vacation Club
11.2000 - Current
President
Rotolite Corporation
06.1997 - 09.2000
Manager - Attractions, Custodial, and Restaurant Operations
Disneyland Resort
06.1990 - 04.1997
Manager - Parade and Show Spectaculars Maintenance
Disneyland Resort
Manager - Attractions Operations
Disneyland Resort
Bachelor of Arts - Economics
Indiana University-Bloomington
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