Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Barron

Birmingham,AL

Summary

Reputable Technician with several years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.

Overview

Work History

Technician

Express Oil Change And Service Center
Center Point, AL
06/01/02 - 08/01/07
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Operated specialized diagnostic tools used to identify system faults.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Replaced defective components or parts as needed.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.

Warranty Specialist

Tractor and Equipment Co
Birmingham, Alabama
08/02/07 - 11/10/08
  • Monitored expiration dates for all active warranties in order to prevent any lapses in coverage.
  • Conducted regular audits of existing warranties in order to ensure they are valid and up-to-date.
  • Ensured compliance with applicable laws, regulations, policies, and procedures related to warranties.
  • Collaborated with suppliers and vendors on resolving quality problems that resulted from defective products under warranty coverage.
  • Reviewed warranty documents to ensure accuracy and completeness of information.
  • Facilitated communication between customers, vendors, and internal departments during the claims process.
  • Researched and identified root causes of warranty issues and proposed solutions.

Manager in Training

Express Oil Change And Service Center
Birmingham, AL
01/01/09 - 01/02/15
  • Developed and implemented training plans for new employees.
  • Trained new hires on company policies and procedures.
  • Analyzed data to identify areas of improvement in processes, systems, and procedures.
  • Encouraged collaboration between different teams within the organization by creating an atmosphere of trust and respect.
  • Developed strategies to motivate staff members in order to increase productivity levels.
  • Ensured compliance with all applicable laws regarding labor relations and safety regulations.
  • Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
  • Provided coaching and mentoring to team members on a regular basis.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Learned company processes, procedures and employee role functions.

Technician

Stanley Steemer International
Birmingham, Alabama
02/01/15 - 02/03/17
  • Implemented cost-saving measures without compromising quality standards or customer satisfaction.
  • Assigned tasks to cleaning crew members and monitored their progress.
  • Resolved customer complaints regarding cleaning services in a professional manner.
  • Reported any discrepancies or issues related to cleaning services to management team.
  • Monitored the performance of personnel to ensure quality standards were met.
  • Supervised daily activities of the cleaning team members to ensure efficiency.
  • Provided training on proper use of chemicals, equipment and techniques.
  • Inspected equipment prior to use to ensure it was functioning properly and safely.

Service Advisor

Birmingham Maserati
Birmingham, Alabama
03/01/17 - 01/02/18
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Maintained records of customer interactions and transactions.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Resolved customer complaints in an efficient and courteous manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Upsold additional products or services when appropriate.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Prepared invoices for services rendered and collected payments from customers.
  • Greeted customers and addressed their needs in a professional manner.

Service Advisor

Brannon Honda
Hoover, Alabama
02/01/18 - 09/01/18
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Maintained records of customer interactions and transactions.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Resolved customer complaints in an efficient and courteous manner.
  • Promptly responded to customer inquiries via phone, email or in person.

Self Employed

B&B Family Janitorial Services
West Palm Beach, Florida
01/01/20 - 04/15/24
  • Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
  • Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
  • Managed daily cleaning operations and staff of up to 10 cleaners.
  • Ensured compliance with state and federal laws pertaining to hazardous waste disposal methods and practices.
  • Resolved customer complaints promptly and efficiently while ensuring a positive experience.
  • Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
  • Created weekly schedules for staff members to ensure proper coverage in all areas.
  • Maintained records of completed tasks including work orders and time sheets.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.

Education

High School Diploma -

Clay-Chalkville High School
Pinson, AL
01-2003

Some College (No Degree) -

Jefferson State Community College
Birmingham, AL

Skills

  • Component Replacement
  • User Training
  • System Troubleshooting
  • Equipment Maintenance
  • Customer Service
  • Work Planning and Prioritization
  • Written/Verbal Communication
  • Customer rapport
  • Issue Resolution
  • Mechanical Aptitude
  • Maintenance and repair
  • Documentation And Reporting
  • Installation and Repair
  • Customer interaction
  • Multitasking and Organization

Timeline

Technician

Express Oil Change And Service Center
06/01/02 - 08/01/07

Warranty Specialist

Tractor and Equipment Co
08/02/07 - 11/10/08

Manager in Training

Express Oil Change And Service Center
01/01/09 - 01/02/15

Technician

Stanley Steemer International
02/01/15 - 02/03/17

Service Advisor

Birmingham Maserati
03/01/17 - 01/02/18

Service Advisor

Brannon Honda
02/01/18 - 09/01/18

Self Employed

B&B Family Janitorial Services
01/01/20 - 04/15/24

High School Diploma -

Clay-Chalkville High School

Some College (No Degree) -

Jefferson State Community College

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Steven Barron