Steven Bates
Maumelle,AR
Summary
Results-driven management professional with a strong track record in property performance. At Ghan & Cooper Multifamily, I increased occupancy rates to over 93% and significantly reduced delinquencies. My experience at RichSmith Management honed my skills in budgeting and conflict resolution, enabling me to foster team development and enhance customer satisfaction. I am committed to operational excellence and transforming challenges into opportunities.
Community management professional with robust background in community engagement and program development. Consistently drives initiatives that enhance community growth and satisfaction. Proven focus on team collaboration and adaptability in dynamic environments, leveraging skills in strategic planning and member relations to achieve impactful results.
Overview
6
6
years of professional experience
Work History
Community Director
Ghan & Cooper Multifamily
11.2023 - Current
- Increased occupancy by 6%, reaching over 94% by month-end, and reduced delinquency rates from 15% to under 3% in the first month
- Achieved record-breaking rent collections, securing $530,000 in one month and maximizing Net Operating Income
- Implemented utility tracking, leading to an 18% reduction in monthly utility costs
- Led a 10-member team, consistently meeting performance goals and ensuring operational efficiency
- Managed hiring and onboarding, ensuring a high-performance team that meets property standards
Area Director
RichSmith Management
10.2022 - 11.2023
- Oversaw two multimillion-dollar assets with a combined 300 units, consistently maintaining 95%+ occupancy and under 3% delinquency per company policies
- Directed and trained six staff members, optimizing resident interactions and adherence to policies
- Completed audits on tax-credit properties, achieving scores of 97%+ from the compliance department
- Collaborated with Section 8 offices to incorporate HUD vouchers, expanding resident support options
- Conducted quarterly inspections for 100% compliance with community and asset management standards, with reports used as a corporate benchmark
Community Director
RichSmith Management
03.2022 - 10.2022
- Maintained 98% occupancy with zero delinquencies, achieving this as a sole office manager
- Streamlined processes from application to resident management, ensuring 100% compliance with all audits
- Performed detailed ledger reviews and account audits to maintain accurate documentation
Assistant Community Director
RichSmith Management
09.2020 - 03.2022
- Managed a three-phase, 350-unit property (largest in the company), achieving delinquency rates under 3%
- Supervised leasing, maintenance, and vendor operations, optimizing workflow and enhancing tenant satisfaction
Leasing Consultant
RichSmith Management
05.2019 - 09.2020
- Exceeded leasing targets through exceptional customer service and proactive outreach
- Organized and executed resident events to drive retention and community satisfaction
Education
High School Diploma -
Haworth Public Schools
Haworth, OK01-2007
Skills
- Property Management
- Leasing
- Team Leadership
- Staff Development
- Budget Management
- Cost Reduction
- Compliance
- Regulatory Audits
- Employee Engagement
- HR and onboarding
Awards
- Company Inspector Award – RichSmith
- Highest Net Operating Income – RichSmith and Ghan & Cooper
Certifications
- Tax Credit Certified - RichSmith
- Fair Housing Training - Ghan & Cooper, RichSmith
- International Safety Education Institute (ISEI)
Timeline
Community Director
Ghan & Cooper Multifamily
11.2023 - Current
Area Director
RichSmith Management
10.2022 - 11.2023
Community Director
RichSmith Management
03.2022 - 10.2022
Assistant Community Director
RichSmith Management
09.2020 - 03.2022
Leasing Consultant
RichSmith Management
05.2019 - 09.2020
High School Diploma -
Haworth Public Schools
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