Steven Benfiel
Florissant,CO
Summary
Over 14 year experience in CMSFS on NISSC / NISSC II / ISC2, 5 + years experience in in CMSFS Active Duty. Formal MS Word, Excel and Power Point Training. Very familiar with CMSFS operations and personnel.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Administrator, SMART.neXt
Jacobs Technology (CMS)
CMSFS, Colorado Springs CO 80814
07.2022 - Current
- Administration of accounts for Secure Messaging and Routing Terminal Next Generation (SMART.neXt)
- Executed weekly audit of user account and access controls of SMART.neXt.
- Performed download/install of anti-virus and SOLARIS patches to SMART.neXt insuring ensuring system integrity.
- Assist daily crew operations as required to meet PWS standards.
- Perform duties as Deputy Lead in absence of Lead; briefing personnel, scheduling as required.
- COMSEC alternate KOAA for Message Delivery Center; all duties including receipt, load and destruction of material.
Tier 2 Service Desk Technician
ASD, Supporting Defense Intelligence Agency
Western CONUS Regional Operations Center, CO
03.2021 - 06.2022
- Respond to 30 + phone queries daily as first line response to DIA systems.
- Password reset/account unlock/Token unlock admin functions for JWICS/SIPR/NIPR
- Password reset/general administrative functions MS Teams account settings.
- Exchange Admin privileges / multiple server functions / group mailbox / shared folders
- DIMES / AGILE / myHR / ARS Admin functions (internal training & HR functions of DIA)
Computer Operator IV
NISSC / NISSC II
CMSFS, Colorado Springs CO
09.2008 - 03.2021
- 12 years operating SMART.neXt messaging system in support of N/NC & NCMC-ITW/AA & Space Support Contract ensuring message flow-thru and circuit reliability met or exceeded customer needs
- Performed corrective action/edit on un-routable messages received on SMART.neXt, Generated reports covering details about data, system operation, and error monitoring.
- Initiate corrective action on system/circuit outages to include tracking outage/down
- Maintain Master Station Logs and outage logs for systems and circuits
Education
Management
USAF NCO Academy
Tyndall AFB09.2002
High School Diploma -
Habersham Central High School
Mount Airy, GA06.1986
Skills
- Communication
- Organization
- Adaptability
- Excellent organizational skills
- Attention to Detail
- Flexibility
Certification
- Security + CE, CompTIA - Exp. 3/2027
- Customer Service Certified, HDI -
Security Clearance
Active TS/SCI
Timeline
Security Administrator, SMART.neXt
Jacobs Technology (CMS)
07.2022 - Current
Tier 2 Service Desk Technician
ASD, Supporting Defense Intelligence Agency
03.2021 - 06.2022
Computer Operator IV
NISSC / NISSC II
09.2008 - 03.2021
Management
USAF NCO Academy
High School Diploma -
Habersham Central High School