Summary
Overview
Work History
Education
Skills
Certification
Security Clearance
Timeline
Generic

Steven Benfiel

Florissant,CO

Summary

Over 14 year experience in CMSFS on NISSC / NISSC II / ISC2, 5 + years experience in in CMSFS Active Duty. Formal MS Word, Excel and Power Point Training. Very familiar with CMSFS operations and personnel.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Security Administrator, SMART.neXt

Jacobs Technology (CMS)
07.2022 - Current
  • Administration of accounts for Secure Messaging and Routing Terminal Next Generation (SMART.neXt)
  • Executed weekly audit of user account and access controls of SMART.neXt.
  • Performed download/install of anti-virus and SOLARIS patches to SMART.neXt insuring ensuring system integrity.
  • Assist daily crew operations as required to meet PWS standards.
  • Perform duties as Deputy Lead in absence of Lead; briefing personnel, scheduling as required.
  • COMSEC alternate KOAA for Message Delivery Center; all duties including receipt, load and destruction of material.

Tier 2 Service Desk Technician

ASD, Supporting Defense Intelligence Agency
03.2021 - 06.2022
  • Respond to 30 + phone queries daily as first line response to DIA systems.
  • Password reset/account unlock/Token unlock admin functions for JWICS/SIPR/NIPR
  • Password reset/general administrative functions MS Teams account settings.
  • Exchange Admin privileges / multiple server functions / group mailbox / shared folders
  • DIMES / AGILE / myHR / ARS Admin functions (internal training & HR functions of DIA)

Computer Operator IV

NISSC / NISSC II
09.2008 - 03.2021
  • 12 years operating SMART.neXt messaging system in support of N/NC & NCMC-ITW/AA & Space Support Contract ensuring message flow-thru and circuit reliability met or exceeded customer needs
  • Performed corrective action/edit on un-routable messages received on SMART.neXt, Generated reports covering details about data, system operation, and error monitoring.
  • Initiate corrective action on system/circuit outages to include tracking outage/down
  • Maintain Master Station Logs and outage logs for systems and circuits

Education

Management

USAF NCO Academy
Tyndall AFB
09.2002

High School Diploma -

Habersham Central High School
Mount Airy, GA
06.1986

Skills

  • Communication
  • Organization
  • Adaptability
  • Excellent organizational skills
  • Attention to Detail
  • Flexibility

Certification

  • Security + CE, CompTIA - Exp. 3/2027
  • Customer Service Certified, HDI -

Security Clearance

Active TS/SCI

Timeline

Security Administrator, SMART.neXt

Jacobs Technology (CMS)
07.2022 - Current

Tier 2 Service Desk Technician

ASD, Supporting Defense Intelligence Agency
03.2021 - 06.2022

Computer Operator IV

NISSC / NISSC II
09.2008 - 03.2021

Management

USAF NCO Academy

High School Diploma -

Habersham Central High School

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Steven Benfiel