Steven Benjamin
Albany,NY
Summary
Innovative Restaurant Manager with more than 15 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
18
18
years of professional experience
Work History
Restaurant General Manager
KFC Taco Bell
Malta, NY
02.2022 - 12.2023
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Recruited, trained and supervised staff members.
- Developed marketing strategies to promote restaurant services.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Analyzed financial statements and prepared budgets for the restaurant.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Implemented cost-saving measures while maintaining high quality service levels.
- Provided direction, guidance and motivation to team members.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Created weekly work schedules according to staffing needs.
- Assisted in resolving any disputes between customers or employees.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Performed administrative tasks such as payroll processing and accounts receivable management.
Service Manager
Chipotle
Colonie , NY
09.2021 - 02.2022
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Ensured compliance with applicable laws and regulations related to services provided.
- Managed inventory levels of parts necessary for servicing customers' needs.
Team Member
Home Depot
Albany, NY
03.2021 - 08.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
Customer Service Manager
Walmart
Glenmont, NY
09.2019 - 04.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Assistant Store Manager
Bruegger's Bagels
Albany, NY
06.2018 - 09.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Assistant Store Manager
McDonald's Restaurant
Clifton Park, NY
02.2015 - 06.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Restaurant General Manager
Pizza Hut
Albany, NY
06.2006 - 02.2015
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Developed marketing strategies to promote restaurant services.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Analyzed financial statements and prepared budgets for the restaurant.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Coordinated catering services for special events such as weddings or banquets.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Provided direction, guidance and motivation to team members.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Created weekly work schedules according to staffing needs.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Skills
- Purchasing
- Business Management
- Talent Development
- Customer Engagement
- Health Code Compliance
- Schedule Coordination
- Inventory Management
- Food Safety
- Sanitation Standards
- Employee Retention
- Staff Scheduling
- POS system knowledge
- Order Management
- Cost Control
- Operations Management
- Guest Relations
- Scheduling Coordination
- Labor Management
- Menu development
- Reservation Management
- Food Preparation
- Budget Planning
- Facility Maintenance
- Serve Safe certified
Timeline
Restaurant General Manager
KFC Taco Bell
02.2022 - 12.2023
Service Manager
Chipotle
09.2021 - 02.2022
Team Member
Home Depot
03.2021 - 08.2021
Customer Service Manager
Walmart
09.2019 - 04.2021
Assistant Store Manager
Bruegger's Bagels
06.2018 - 09.2019
Assistant Store Manager
McDonald's Restaurant
02.2015 - 06.2018
Restaurant General Manager
Pizza Hut
06.2006 - 02.2015