Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic
STEVEN BESADA

STEVEN BESADA

Nashville ,TN

Summary

Results-driven professional with a diverse background spanning roles in renowned companies. Proven track record of success as an Overnight Stocker at Walmart, demonstrating exceptional organizational skills and attention to detail to ensure efficient inventory management and store operations. Transitioned into a leadership position at Walgreens as a Shift Leader, where I effectively managed team dynamics and operational tasks to drive productivity and elevate customer satisfaction. As a Valet Parking Manager, I honed my communication and organizational abilities while overseeing operations to deliver top-notch guest experiences. Prior to this, I excelled as a Banquet Server at Gaylord Opryland Resort, where I consistently delivered exceptional service in a high-volume environment, showcasing precision and professionalism. Known for adaptability, reliability, and a commitment to exceeding expectations, I am poised to bring my expertise to a new challenge within a dynamic organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

BANQUET SERVER

Gaylord Opryland Resort
09.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Handled food and beverage orders for up to 300 guests, delivering prompt and friendly service.

Valet Parking Manager

PMC
06.2023 - 02.2024
  • Enhanced customer satisfaction by implementing efficient valet parking procedures and protocols.
  • Streamlined vehicle retrieval times by effectively managing valet team schedules and assignments.
  • Reduced customer wait times with well-organized parking lot layouts and clear signage.
  • Maintained a safe and secure parking environment by enforcing strict adherence to safety policies and procedures.

SHIFT LEADER

Walgreens
02.2022 - 10.2022
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

TEAM ASSOCIATE

Walmart
05.2020 - 06.2021
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.

Education

Bachelor of Science - Data Science

Middle Tennessee State University
Murfreesboro, TN
05.2025

Skills

  • Wine service
  • Guest Needs Analysis
  • Policy Enforcement
  • Employee Scheduling
  • POS System Operation
  • Conflict Resolution
  • Drawer Assignments

Personal Information

  • Citizenship: American
  • Date of Birth: 11/07/02

Certification

  • Alcoholic Beverage Commission Server Permit - {2/27/2023 - 2/27/2028}

Languages

Arabic
Native or Bilingual

Timeline

BANQUET SERVER

Gaylord Opryland Resort
09.2023 - Current

Valet Parking Manager

PMC
06.2023 - 02.2024

SHIFT LEADER

Walgreens
02.2022 - 10.2022

TEAM ASSOCIATE

Walmart
05.2020 - 06.2021

Bachelor of Science - Data Science

Middle Tennessee State University
STEVEN BESADA