STEVEN BESADA
Antioch,TN
Summary
One of the very significant skills in life is Persistence. “Don't STOP when you are tired. STOP when you are done” is the motivational mantra that keeps me pushing forward every time. This spirit created some precious skills to keep fighting until the last moment. That said, I am the type of person who can take responsibility and likes to be a leader in his actions and never give up until I finish my job on high quality to satisfy my administrators. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a result-driven approach.
Overview
8
8
years of professional experience
Work History
Banquet Server
MARRIOTT, Gaylord National Resort and Convention Center
07.2023 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Provided exceptional customer service, resolving guests' concerns promptly and professionally.
Manager
Walgreens
02.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
Team Member
Pyramids Café, Gyro Restaurant
11.2019 - 04.2020
- Processed credit card transactions, gift cards, and cash transactions
- Explained new menu items, seasonal, and daily special details
- Entered orders into computer systems to coordinate with kitchen staff
- Kept food service and preparation areas clean and neat.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Pursued learning opportunities to advance knowledge and take on a leadership position
Team Member
McDonalds
05.2017 - 08.2018
- Contributed to team success by completing jobs quickly and accurately.
- Restocked supplies to keep teams productive
- Reported security concerns to supervisors to minimize losses
- Developed successful project goals and strategies in collaboration with McDonald's team members.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Science - Data Science
Middle Tennessee State University
Murfreesboro, TN05.2025
Skills
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Technical Proficiency
- Managing Props
- Credit Card Transaction Processing
- Sweeping and Mopping
- Physical Strength and Stamina
- Effective Multitasking
- Customer Satisfaction
- Following Directions
- Creative Thinking
Languages
Arabic
Native or Bilingual
Timeline
Banquet Server
MARRIOTT, Gaylord National Resort and Convention Center
07.2023 - Current
Manager
Walgreens
02.2022 - Current
Team Member
Pyramids Café, Gyro Restaurant
11.2019 - 04.2020
Team Member
McDonalds
05.2017 - 08.2018
Bachelor of Science - Data Science
Middle Tennessee State University
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