Sofia Martinez
Gotha
Summary
Dedicated to delivering professional service and support to all office visitors. Prioritizing scheduling appointments, managing packages, and efficiently routing mail to recipients. With a positive nature and exceptional people skills, creating a welcoming environment for everyone. Committed to enhancing customer experiences within the food service industry as an energetic Hostess. Directing customers to their tables, providing directions, and taking reservations with courtesy and friendliness. Continuously seeking innovative approaches to surpass customers' expectations. Pride in delivering personalized service that leaves a lasting impression.
Overview
3
3
years of professional experience
Work History
Host
Gaylord Palms Resort & Convention Center- Marriott
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Host
Texas de Brazil
01.2023 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Shift Leader
island Fin Poke
02.2022 - 08.2022
- Assisted in training new employees on shift operations
- Verified that cash drawers contained correct amounts of money during opening and closing shifts
- Resolved customer complaints promptly and professionally
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Supervised and led employees to maintain productivity and customer service levels
- Provided exceptional customer service and maintained a positive attitude throughout the shift
- Maintained an organized work environment by delegating tasks to staff as needed
- Checked orders for quality and completeness
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
Education
Prenursing Studies
University of Central Florida
Orlando, FLSkills
- Operations Support
- Customer Service Management
- Production Reporting
- Equipment Troubleshooting
- POS system
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Spanish: Professional
English: Professional
Accomplishments
- AP Scholar Awards
- Graduated with4.2 GPA
Timeline
Host
Gaylord Palms Resort & Convention Center- Marriott
08.2024 - Current
Host
Texas de Brazil
01.2023 - 01.2024
Shift Leader
island Fin Poke
02.2022 - 08.2022
Prenursing Studies
University of Central Florida
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