Charles K. Ausbrook
Monumental Sports & Entertainment
Washington
7
years of professional experience
Operations and customer service professional with experience supporting fast-paced sports, hospitality, and event environments. Skilled in facilities coordination, guest relations, logistics, team support, and day-to-day operations. Known for professionalism, adaptability, and delivering high-quality service in high-pressure settings.
Work History
Host
2 Years 9 Months- Greeted and assisted guests, enhancing overall experience in high-volume hospitality environments
- Coordinated with staff and management to ensure efficient service flow and maximize customer satisfaction
- Greeted guests warmly and managed seating arrangements to optimize dining flow.
- Coordinated with kitchen and service staff to ensure timely guest service and satisfaction.
Away Clubhouse Assistant
3 Years 4 Months- Ensured daily operations and facility readiness in fast-paced professional sports environment
- Coordinated equipment management, inventory tracking, laundry services, and locker room preparation
- Addressed real-time operational needs for players, coaches, and team personnel
Corporate Partnerships Game Night Staff
3 Years 8 Months- Executed corporate partnership and VIP hospitality operations during large-scale sporting events to enhance guest experience
- Escorted VIP guests to special events, ensuring seamless professional arena experience
- Documented partnership activations and monitored promotional branding, preparing reporting materials to facilitate partnership staff's evaluation
Host
10 Months- Provided exceptional guest service in fast-paced restaurant environment, enhancing overall dining experience
- Coordinated team efforts to maintain high customer satisfaction during peak service hours
- Welcomed guests, ensuring a positive first impression and smooth entry experience.
- Managed reservations and waitlists using restaurant management software to optimize seating efficiency.
- Coordinated with kitchen staff to communicate guest needs and special requests effectively.
Away Clubhouse Manager
6 Months- Oversaw clubhouse operations for visiting Minor League Baseball teams, ensuring smooth transitions and optimal team experiences
- Coordinated logistics, inventory management, facility readiness, and support activities for teams to enhance operational efficiency
- Delivered immediate support for players, coaches, and team staff to facilitate seamless game day experiences
Assistant Manager / Delivery Driver
1 Year 4 Months- Facilitated store operations, customer service, and order delivery in fast-paced environment
- Delivered reliable and professional customer service during peak business hours
Sales Associate
4 Months- Guided customers in product selection, ensuring positive experiences during peak hours
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Assisted in maintaining inventory accuracy through regular stock checks and organization.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
Equipment & Operations Intern
6 Months- Coordinated training and match-day operations by setting up equipment and organizing meal logistics for participants
- Executed placement of stadium signage and managed sideline equipment while ensuring smooth game-day logistics
- Oversaw digital/physical filing systems, data entry, and database management
- Managed office supplies inventory, maintained vendor relationships, and oversaw timely equipment maintenance
Education
A.S. - Business Administration
Skills
Event Coordination
Event Planning
Venue Management
Operations Support
Customer Service & Guest Relations
Supplier Management
Time Management
Microsoft Office
Google Workspace
Team Collaboration
Communication
Event Planning
Timeline
Host
The Falls
10.2023 - CurrentRead More
Away Clubhouse Assistant
Washington Nationals
03.2023 - CurrentRead More
Corporate Partnerships Game Night Staff
Monumental Sports & Entertainment
11.2022 - CurrentRead More
Host
Matchbox
11.2022 - 09.2023Read More
Away Clubhouse Manager
Bowie Baysox
04.2022 - 10.2022Read More
Assistant Manager / Delivery Driver
Papa Johns
03.2020 - 07.2021Read More
Sales Associate
Under Armour
11.2019 - 03.2020Read More
Equipment & Operations Intern
Washington Spirit
05.2019 - 11.2019Read More
Roanoke College
Read More
Northern Virginia Community College
A.S. from Business Administration
Read More