Mariela Garcia
Houston,TX
Summary
Efficient and proactive professional in customer service support roles, known for high productivity levels, ability to complete tasks swiftly and accurately and the ability to learn quickly. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Host
Relish Restaurant
Houston, Texas
09.2022 - 09.2024
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phones promptly to record and confirm reservations.
Server
Relish Restaurant
Houston, Texas
09.2023 - 08.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Front Desk Receptionist
Califas Mufflers
Houston, TX
03.2018 - 08.2023
- Investigated and analyzed client complaints to identify and resolve issues.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Host
Coppa Osteria
Houston, TX
08.2020 - 07.2023
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Bartender
Grace's
Houston, TX
09.2020 - 07.2022
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
Server
Escalantes
Houston , TX
09.2018 - 08.2020
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Barback
Grace's on Kirby
Houston, TX
02.2016 - 08.2018
- Responded to customer requests promptly and professionally.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Performed opening duties such as setting up supplies needed for service.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Provided excellent customer service while interacting with guests in a friendly manner.
- Helped prepare mixed drinks using proper measurements and techniques.
- Consistently checked inventory levels and communicated needs to management team.
- Helped resolve customer complaints under the supervision of bartending staff.
- Assisted in inventory management, tracking usage, and ordering supplies as needed.
- Assisted customers as needed, providing excellent service and support.
Busser
Grace's on Kirby
Houston, TX
05.2015 - 01.2016
- Greeted customers and answered questions about menu items.
- Ensured that each table was properly set before seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Observed tables to tend to guest needs and identify customer service opportunities.
Education
High School Diploma -
Liberty High School
Houston, TX08-2018
Associate of Arts - Social Work
Houston Community College
Houston, TXSkills
- Professional Appearance
- Strong client relations
- Effective problem solving
- Customer service excellence
- Safety awareness
- Performance Improvement
- Quality Control
- Team Collaboration
- Interpersonal Relations
- Process Improvements
- Strategic Planning
- Event Coordination
- Time Management
- Reservations Management
- Event Planning
- Customer Service
- POS Software
- Group reservations management
- Detail Oriented
- Front of House Organization
- Inventory Control
- Supply Management
- File Organization
- Appointment confirmation
- Front Office Management
Languages
Spanish
Professional
Timeline
Server
Relish Restaurant
09.2023 - 08.2024
Host
Relish Restaurant
09.2022 - 09.2024
Bartender
Grace's
09.2020 - 07.2022
Host
Coppa Osteria
08.2020 - 07.2023
Server
Escalantes
09.2018 - 08.2020
Front Desk Receptionist
Califas Mufflers
03.2018 - 08.2023
Barback
Grace's on Kirby
02.2016 - 08.2018
Busser
Grace's on Kirby
05.2015 - 01.2016
High School Diploma -
Liberty High School
Associate of Arts - Social Work
Houston Community College
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