Steven Bodner
Woodstock,IL
Summary
Results-driven Regional Operations Manager with a record of enhancing operational efficiency and leading teams to achieve growth while ensuring regulatory compliance. Drove improvements in staff hiring and performance coaching through effective communication and safety oversight. Focused on aligning schedules, minimizing process gaps, and optimizing service coverage.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Regional Operations Manager
Tanknology
01.2011 - Current
- Ran regional meetings with attendance of all 45 regional staff and field technicians. Focused on safety as well as process and procedural changes and improvements using my own experience to train technicians.
- Instrumental in the hiring and retention of field testing techs.
- Aligning technician schedules with testing demands and compliance requirements.
- Attending all regional trade shows and customer events
- Managed dispatch workflows, optimizing route planning and service coverage for assigned territories.
- Oversaw customer issue resolution, ensuring timely communication and service recovery.
- Monitored daily performance reports, identifying process gaps and implementing workflow improvements.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Enforced compliance with local, state and federal regulations and company standards.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Led training and development initiatives, enhancing skills and competencies of regional staff.
Operations Manager
Tanknology
01.2008 - 01.2011
- Ran day-to-day operations of MW region of 12-18 technicians as well as 2 Fuel Quality techs.
- Directed field operations and coordinated technician schedules to support compliance inspections and Fuel Quality division.
- Monitored daily workflow, resolving dispatch issues and maintaining accurate service records.
- Trained staff on safety procedures, inspection standards, and customer site requirements.
- Reviewed reports for accuracy, ensuring complete documentation for regulatory and client needs.
- Improved operational consistency by refining routing, workload balancing, and follow-up processes including test reporting and invoicing.
- Collaborated with customers and internal teams to address service concerns and constant scheduling changes.
- Oversaw equipment readiness and supply coordination to prevent delays in field assignments and testing operations.
- Evaluated team performance and provided coaching to strengthen productivity and accountability.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Field Testing Technician
Tanknology
02.2003 - 01.2008
- Calibrated testing equipment and verified accurate readings before field inspections.
- Inspected underground storage tanks and piping for leaks, compliance, and operational integrity.
- Documented test results and maintained detailed compliance records for regulatory review.
- Trained new technicians on safety procedures, testing protocols, and equipment handling.
- Resolved on-site testing issues and adjusted procedures to maintain service quality.
- Improved product quality by conducting thorough testing and analysis of various components.
- Safely traveled thousands of miles monthly to complete testing and ensure customer compliance with Federal as well as local regulations.
- Promoted to Operations manager while completing highest revenue generating tech award company-wide at $330k.
Education
Associate of Science - General Studies
Broward College
Fort Lauderdale, FLAssociate of Science - General Studies
McHenry County College
Crystal Lake, ILSkills
- Compliance management
- Operational efficiency
- Profit and loss analysis
- Inventory management
- Staff management
- Talent acquisition
- Recruitment
- Supervisory role background
- Stakeholder engagement
- Outstanding communication skills
- Excellent interpersonal skills
Certification
State of Illinois certified UST Installer/Retrofitter
ICC Certified Credential ID 5198970
API Certified
Veeder Root
Franklin Fueling
Timeline
Regional Operations Manager
Tanknology
01.2011 - Current
Operations Manager
Tanknology
01.2008 - 01.2011
Field Testing Technician
Tanknology
02.2003 - 01.2008
Associate of Science - General Studies
Broward College
Associate of Science - General Studies
McHenry County College