Steven Brown
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
PM Foreman
Lamb Nursery
08.2022 - 04.2023
- Managed cross-functional teams for successful project completion within budget and timeline constraints.
- Championed best practices in project management across the organization, leading to increased consistency and improved overall performance.
- Conducted detailed project reviews to identify areas for improvement and implement necessary changes for future success.
- Skillfully negotiated contracts with suppliers/vendors resulting in cost savings without compromising quality or service levels.
- Efficiently managed multiple concurrent projects while maintaining a strong focus on quality control and client satisfaction.
Driver/General Laborer
Storm Castle Landscaping
07.2019 - 02.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Service Technician
Service Master
06.2018 - 06.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Independent Structural Engineer
Independent Contractor-Various Projects
04.2018 - 09.2018
- Ensured compliance with local building codes, regulations, and safety standards through thorough review of plans and specifications.
- Prepared presentations outlining proposed designs to customers and incorporated feedback into final plans.
- Assisted drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.
- Inspected and evaluated existing buildings for structural deficiencies and code violations.
- Traveled to build sites to collaborate with construction personnel and to confirm compliance with design parameters and regulations.
- Monitored implementation of necessary safety and redundancy principals in design and construction of new structures.
- Evaluated existing structures for needed improvements or retrofits based on current codes, safety requirements, or client needs.
- Reduced construction costs with value engineering techniques and innovative material selection.
Technician
Custom Coaches
02.2018 - 03.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Achieved significant energy savings by installing and maintaining energy-efficient systems.
Education
GED -
Bucks County Community College
Newtown, PA11-2010
Skills
- Training and mentoring
- Project scheduling
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Conflict resolution
- Professional telephone demeanor
- Client relations
- Payment processing
Timeline
PM Foreman
Lamb Nursery
08.2022 - 04.2023
Driver/General Laborer
Storm Castle Landscaping
07.2019 - 02.2020
Service Technician
Service Master
06.2018 - 06.2019
Independent Structural Engineer
Independent Contractor-Various Projects
04.2018 - 09.2018
Technician
Custom Coaches
02.2018 - 03.2018
GED -
Bucks County Community College
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