Steven Cabezas
Daly City,CA
Summary
Dynamic leader and problem-solver with a proven track record at Legion Corporation, enhancing patrol efficiency and officer accountability. Skilled in team management and exceptional customer service, fostering customer loyalty at Firestone Auto Care. Experienced in sales techniques and installing equipment, driving continuous growth and operational excellence.
Overview
6
6
years of professional experience
Work History
Patrol Supervisor
Legion Corporation
10.2023 - Current
- Responded to radio calls and engaged in law enforcement activities.
- Improved patrol efficiency by implementing strategic scheduling and route planning.
- Reduced response times to incidents through effective resource allocation and proactive patrolling strategies.
- Increased officer accountability with thorough documentation and reporting procedures.
Server
Buffalo Wild Wings
02.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales and Service Specialist
Firestone Auto Care
02.2022 - 02.2023
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Monitored sales performance data; identified areas for improvement and implemented targeted action plans to drive continuous growth.
- Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
- Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Parts Sales Manager
AutoZone
01.2021 - 12.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
Technology Sales Associate
Target
04.2019 - 12.2020
- Collaborated with team members to achieve monthly sales targets.
- Participated in ongoing training initiatives to maintain current knowledge of emerging technologies in the marketplace.
- Enhanced customer satisfaction by promptly addressing concerns and providing exceptional service.
Education
Lowell High School
San Francisco, CA05.2021
Skills
- Teamwork and collaboration
- Public safety
- Team management
- Exceptional customer service
- High volume dining
- Sales techniques
- Problem-solving
- Installing equipment
- Welding and fabrication
Timeline
Patrol Supervisor
Legion Corporation
10.2023 - Current
Server
Buffalo Wild Wings
02.2023 - 09.2023
Sales and Service Specialist
Firestone Auto Care
02.2022 - 02.2023
Parts Sales Manager
AutoZone
01.2021 - 12.2022
Technology Sales Associate
Target
04.2019 - 12.2020
Lowell High School
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