Steven Cabrera
Pleasant News
Washington
2
Languages
7
years of professional experience
Adaptable service professional with experience in restaurant support, customer communication, and high-volume operations. Skilled in resolving concerns, explaining menu items, and coordinating with kitchen staff to keep service running smoothly. Brings attention to detail, a friendly approach, and a strong team focus.
Work History
Customer Service
3 Years 3 Months- Resolved customer concerns professionally to support positive dining experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Built strong rapport with regular customers by engaging in friendly conversation and personalized service. with regular customers.
- Processed payments accurately using point-of-sale systems and handled cash transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed inventory of dining supplies to prevent shortages during service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Custodian
3 Years 9 Months- Supervised daily cleaning routines across assigned areas, ensuring consistent sanitation and presentation standards.
- Coordinated floor care, including sweeping, mopping, buffing, and vacuuming for high-traffic facilities.
- Inspected restrooms, lobbies, and common spaces, correcting cleanliness issues before shift completion.
- Trained new custodial staff on safety procedures, equipment use, and proper chemical handling.
- Reported maintenance concerns promptly, supporting timely repairs and reducing facility disruptions.
Dental Assistant
3 Months- Assisted chairside during examinations, restorative procedures, and extractions, maintaining smooth patient flow.
- Prepared treatment rooms by sterilizing instruments, organizing supplies, and verifying readiness for procedures.
- Recorded patient histories, vital signs, and clinical notes accurately for provider review.
- Supported radiographic imaging by positioning patients and following safety protocols for dental x-rays.
- Managed appointment scheduling, chart updates, and front-desk communication to reduce delays.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Bachelor of Science - Biology
Skills
Point-of-sale operation
Dining service support
Service expertise
Food service communication
Customer communication
New hire orientation
Friendly customer service
Accomplishments
- Supervised team of 8+ staff members.
- Constantly achieved 100% scores on multiple consecutive mystery shop evaluations, demonstrating exceptional customer service, strong attention to detail, and consistent adherence to company standards.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Fashion
Creative Writing
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Music
Enjoy creating and following travel blogs and vlogs.
Adventure Travel
Volunteer Travel
Timeline
Customer Service
Pleasant News
08.2023 - CurrentRead More
Dental Assistant
Shadowed for My HS Dental Careers Class
02.2023 - 05.2023Read More
Custodian
Red Coats, Inc
11.2019 - 08.2023Read More
Georgetown University
Bachelor of Science from Biology
Read More