Steven Carroll Jr
Dallas,TX
Summary
Results-driven Restaurant General Manager with expertise in operational efficiency, team leadership, and customer service excellence. Proven ability to enhance guest experiences and streamline inventory management for improved profitability.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Restaurant General Manager
Sports & Social, PBR & Ava
Cary, NC
06.2025 - Current
- Managed daily operations ensuring exceptional guest experiences and service quality.
- Trained and supervised staff on service protocols and operational standards.
- Implemented promotional strategies to enhance customer engagement and sales performance.
- Coordinated inventory management, streamlining supply orders and stock levels.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Conducted regular staff meetings to communicate updates and reinforce team goals.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
Restaurant Manager
Sports & Social
Arlington TX
01.2020 - 06.2025
- Led daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Managed staff scheduling, optimizing labor efficiency and maintaining adequate coverage during peak hours.
- Oversaw inventory management, reducing waste and ensuring timely stock replenishment for smooth operations.
- Collaborated with culinary teams to curate menu offerings that align with customer preferences and seasonal trends.
- Analyzed customer feedback to identify areas for improvement, driving enhancements in menu items and service protocols.
- Fostered a positive work environment, mentoring staff to promote professional growth and retention rates.
- Implemented cost-control measures that improved profitability while maintaining quality of food and service standards.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Manager
The Rustic
Dallas, TX
01.2009 - 01.2020
- Facilitated the development and implementation of targeted training programs to enhance team capabilities and maintain service delivery excellence.
- Oversaw daily operations to guarantee optimal efficiency, consistency, and quality in food and service delivery.
- Facilitated staff selection, training, and supervision to enhance team performance.
- Cultivated a welcoming atmosphere by encouraging customer feedback and implementing enhancements based on their suggestions.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
High School Diploma -
Rowlett High School
Rowlett, TXSkills
- Food safety practices
- Operations management
- Inventory management
- Supply chain management
- Cost control
- Operational efficiency
- Financial analysis
- Team leadership
Accomplishments
- Resolved product issue through consumer testing.
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Restaurant General Manager
Sports & Social, PBR & Ava
06.2025 - Current
Restaurant Manager
Sports & Social
01.2020 - 06.2025
Restaurant Manager
The Rustic
01.2009 - 01.2020
High School Diploma -
Rowlett High School