Steven Castle
Lancaster ,SC
Summary
Dynamic IT Customer Support Specialist with a proven track record at South Carolina Law Enforcement Division, excelling in problem-solving and verbal communication. Demonstrated ability to enhance customer satisfaction and retention through expert help desk support and relationship building. Skilled in data entry and team collaboration, adept at transforming customer challenges into positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Customer Support Specialist
South Carolina Law Enforcement Division
09.2023 - Current
- Developed strong relationships with local agencies, resulting in positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to local agencies via phone and email ensuring a high level of professionalism at all times.
Sales Associate
Aldi
04.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Computer And Information Systems
Computer And Information Systems
05.2021
High School Diploma -
05.2019
Skills
- Problem-solving
- Data entry
- Help desk support
- Multitasking and organization
- Time management
- Team collaboration
- Verbal and written communication
Certification
NCIC Full Function Certified
Timeline
IT Customer Support Specialist - South Carolina Law Enforcement Division
09.2023 - Current
Sales Associate - Aldi
04.2022 - 08.2023
NCIC Full Function Certified
University of South Carolina - , Computer And Information Systems
University of South Carolina At Lancaster - , Computer And Information Systems
Lancaster High School - High School Diploma,
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