Andrew Bustillos
Irving,TX
Summary
Detail-oriented IT Customer Service Specialist with experience in information technology, and customer service. Troubleshoots highly technical, complex issues with ease and patience. Committed to problem resolution and customer satisfaction.
Overview
8
8
years of professional experience
Work History
IT Customer Support Specialist
Enhabit Home Health & Hospice
08.2022 - Current
- Deliver technical support to end users, resolving hardware, software, and network issues in a timely and efficient manner.
- Manage service tickets using ITSM tools, tracking progress and maintaining high customer satisfaction levels.
- Provided support to over 10,000 users during the company's Microsoft 365 migration, ensuring a smooth transition and minimal disruption.
- Provided company-wide support for domain migration across 5,000+ devices, ensuring seamless integration and minimal downtime.
- Gained proficiency in various vendor software applications.
- Maintain an average customer service satisfaction rating of 4.85/5.00 based on customer survey feedback.
Service Excellence Specialist
Andrews Distributing
03.2022 - 08.2022
- Was responsible for all merchandising & customer support for 10 assigned Large Format accounts on a daily basis.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Assisted sales staff with determining customer needs, pursuing sales, and provided customer service beyond customer initiated requests.
Meat Department Team Leader
Sam's Club
08.2016 - 07.2021
- Led a team of 8 associates in the meat department, ensuring efficient daily operations, inventory management, and customer service.
- Trained, mentored, and evaluated team members, fostering a collaborative and high-performing work environment.
- Oversaw the preparation and display of fresh meats, ensuring high-quality standards and appealing presentation to customers.
Education
Bachelor of Science - Information Systems
The University of Texas At Arlington
Arlington, TX12-2018
Timeline
IT Customer Support Specialist
Enhabit Home Health & Hospice
08.2022 - Current
Service Excellence Specialist
Andrews Distributing
03.2022 - 08.2022
Meat Department Team Leader
Sam's Club
08.2016 - 07.2021
Bachelor of Science - Information Systems
The University of Texas At Arlington
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