Steven Chapman
Eugene,OR
Summary
Customer-focused professional with a track record of enhancing customer satisfaction through exceptional service delivery. Demonstrated expertise in addressing concerns effectively using strong interpersonal skills. Committed to achieving positive outcomes in all customer interactions.
Overview
30
30
years of professional experience
Work History
Logostics Broker
American Freight Inc.
White City, Oregon
11.2018 - 06.2025
- Coordinated shipments between carriers and clients to ensure timely deliveries.
- Negotiated freight rates with carriers to optimize transportation costs.
- Managed load assignments and scheduling to maximize efficiency in logistics operations.
- Developed strong relationships with clients to understand their freight needs.
- Resolved shipping issues promptly to maintain service quality for customers.
- Utilized transportation management software for tracking shipments and managing data.
- Collaborated with warehouse staff to ensure accurate order fulfillment and dispatching.
- Trained new brokers on industry practices and company protocols for freight management.
- Monitored shipments for on-time delivery and communicated status updates to customers.
- Interfaced regularly with customers via phone, email, or in person meetings.
- Conducted regular reviews of freight rates for existing clients as well as potential ones.
- Quoted potential customers on price of freight brokerage.
- Developed relationships with freight carriers to negotiate competitive rates and services.
- Negotiated rates based on current market trends.
- Cold called new customers to increase profits.
- Acted as liaison between freight companies and shippers.
- Utilized problem solving skills to resolve conflicts between customers and carriers.
- Coordinated the entire shipping process, from pick-up to delivery of goods.
- Analyzed client needs and determined appropriate shipping solutions.
- Researched new carriers that could provide cost savings or improved services.
- Provided customer service by responding promptly to inquiries and resolving any issues that arose.
- Organized shipments based on priority level and estimated time of arrival.
- Collaborated with logistics team members to optimize transportation routes.
- Tracked shipment progress using GPS technology or other tracking systems.
- Identified opportunities for cost reduction through negotiation or alternate routing options.
- Maintained accurate records of all transactions in a CRM system.
- Double checked shipments and according to client orders.
- Reviewed contracts with vendors to ensure compliance with company policies and procedures.
- Entered shipment details into database.
- Transported freights using forklifts, pallet jacks and reach trucks.
- Read work orders or received oral instructions to determine work assignments or material and equipment needs.
- Inspected and reported or repaired damaged cargo.
- Reviewed size and weight of packages to verify conformance with service requested.
- Ensured compliance with federal, state, and local regulations regarding freight transportation.
- Used computer systems to input and retrieve information regarding freight status.
- Adjusted work methods and strategies to meet daily changing priorities and deadlines.
- Managed time effectively to maximize productivity during shifts.
- Communicated with drivers and warehouse personnel to expedite loading and unloading processes.
- Sorted and placed materials or items on racks, shelves, or in bins according to organizational standards.
- Provided excellent customer service by resolving issues related to shipment discrepancies.
Freight Broker
Sherman Brothers Heavy Trucking
Harrisburg, Oregon
05.2013 - 10.2018
- Equivalent responsibilities, skills, and experience as above with American Freight Inc.
Outside Lawn and Garden Sales Representative
Self Employed SRC Sales
Eugene, Oregon
08.2009 - 04.2013
- Established strong client relationships through consistent communication and follow-ups.
- Conducted product demonstrations to showcase features and benefits to potential customers.
- Collaborated with team members on effective sales strategies and promotional materials.
- Managed client accounts by addressing inquiries and resolving issues promptly.
- Analyzed market trends to identify new business opportunities and customer needs.
- Attended trade shows to network with potential clients and showcase company offerings.
- Utilized CRM software to track sales activities and manage customer interactions effectively.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Managed inventory levels by ordering sufficient stock for each account.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Territory Sales Representative
Stihl Outdoor Power Equipment Inc.
Chehalis, Washington
08.2006 - 08.2009
- Cultivated relationships with key decision makers at target accounts.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Engaged customers in meaningful conversations to understand needs and foster long-term loyalty.
- Developed and implemented sales strategies to increase territory revenue.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Monitored competitors’ activities and pricing strategies within assigned territory to adjust sales tactics accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delivered presentations at client meetings, showcasing company offerings in a professional manner.
- Engaged customers through interactive product demonstrations, highlighting key features and benefits to drive interest and sales.
- Developed strong relationships with customers through regular visits and communication.
- Conducted product demonstrations to educate customers on Stihl outdoor equipment features.
- Managed territory accounts, ensuring timely follow-up and support for customer inquiries.
- Collaborated with marketing to implement promotional strategies for product launches.
- Provided feedback to the sales team on customer preferences and market trends.
- Maintained accurate records of customer interactions and sales activities in CRM system.
- Resolved customer complaints swiftly, enhancing overall satisfaction with Stihl products.
- Identified potential customers, evaluated their needs and created customized solutions.
- Managed inventory levels effectively across the assigned region.
- Generated detailed reports on sales performance against targets set by management.
- Attended industry conferences and trade shows to stay up-to-date on market trends.
- Analyzed customer feedback and identified areas of improvement in products or services offered.
- Maintained accurate records of all sales activities within the assigned territory.
- Monitored competitors' activities and pricing strategies within the assigned territory.
- Provided training to existing customers on product usage, implementation and upgrades.
- Participated in regular team meetings to discuss progress and challenges faced by the team members.
- Collaborated with customers to create mutually rewarding and lucrative partnerships.
- Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
- Worked closely with other departments such as operations, logistics, finance.
- Offered exceptional post-sale support to ensure seamless product implementation and customer satisfaction.
- Fostered partnerships with local businesses to expand market presence and drive sales.
- Tracked sales performance metrics and reported results to senior management regularly.
- Managed complex sales cycles from initial contact to closing, with a focus on long-term success.
- Identified potential customers and developed relationships with key decision makers.
- Educated customers on product features, benefits, and potential applications to facilitate informed purchasing decisions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Greeted and assisted customers to foster positive experiences.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Territory Sales Representative/ S. Oregon
Lilly Miiller/Garden Grow/Central Garden
Portland, Oregon
08.1995 - 08.2006
- I worked as a Territory Manager and Sales Representative for Lawn and Garden Mfg. Chas. H. Lilly (Lawn and Garden Mfg. of fertilizers, chemicals, etc.), who was purchased by Graden Grow Co. (mfg. of soil amendments, potting soils, and organic fertilizers), which was bought by Nationwide Distributor Central Garden and Pet Inc. (who manufactures. and distributed every kind of lawn and garden product offered to Fred Meyer Grocery Stores (responsible for up to 13 stores), Home Depot (11 stores), and Lowe's (7 stores), and over 30 Independent Owned Garden Centers.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Engaged customers in meaningful conversations to identify needs and provide tailored solutions.
- Promoted brand awareness through effective communication of product features and benefits.
- Developed strong relationships with retailers for product placement and promotion.
- Conducted market research to identify customer needs and preferences.
- Delivered product training and demonstrations to sales teams and clients.
- Managed inventory levels and ensured timely product deliveries to stores.
- Collaborated with marketing teams to create effective promotional materials.
- Analyzed sales data to determine trends and adjust strategies accordingly.
- Provided exceptional customer service to resolve inquiries and issues promptly.
- Coordinated regional events to enhance brand visibility and engagement.
- Developed and implemented sales strategies to increase territory revenue.
- Identified potential customers, evaluated their needs and created customized solutions.
- Delivered presentations at client meetings, showcasing company offerings in a professional manner.
- Managed inventory levels effectively across the assigned region.
- Generated detailed reports on sales performance against targets set by management.
- Created value propositions tailored to individual clients' business needs.
- Attended industry conferences and trade shows to stay up-to-date on market trends.
- Analyzed customer feedback and identified areas of improvement in products or services offered.
- Monitored competitors' activities and pricing strategies within the assigned territory.
- Maintained accurate records of all sales activities within the assigned territory.
- Provided training to existing customers on product usage, implementation and upgrades.
- Participated in regular team meetings to discuss progress and challenges faced by the team members.
- Liaised with clients and product development team to recommend product improvements.
- Negotiated contracts with customers to ensure favorable terms for both parties.
- Attained annual quota.
- Developed KPIs with accounts to measure and monitor performance.
- Collaborated with customers to create mutually rewarding and lucrative partnerships.
- Negotiated contracts and closed agreements to maximize profits.
- Offered exceptional post-sale support to ensure seamless product implementation and customer satisfaction.
- Educated customers on product features, benefits, and potential applications to facilitate informed purchasing decisions.
- Met and exceeded quarterly and annual sales targets consistently.
- Worked closely with other departments such as operations, logistics, finance.
- Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
- Tracked sales performance metrics and reported results to senior management regularly.
- Managed complex sales cycles from initial contact to closing, with a focus on long-term success.
- Developed pricing strategies and quotes tailored to customer needs and budget constraints.
- Fostered partnerships with local businesses to expand market presence and drive sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recruited, hired and trained new hires to optimize profitability.
- Greeted and assisted customers to foster positive experiences.
- Reduced process lags by training employees on best practices and protocols.
Education
Bachelor of Science - Agronomy And Crop Science
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA12-1979
Skills
- Shipment coordination and transportation management
- Freight negotiation and load scheduling
- Data tracking and reporting
- Customer relationship management and support
- Effective communication and interpersonal skills
- Problem resolution and decision-making
- Time management and task prioritization
- Team collaboration and adaptability
- Multitasking capacity and reliability
- Strategic planning and goal setting
CURRENT SITUATION
- RECENTLY RETIRED ON JUNE 31 2025, I DO RECEIVE SOCIAL SECURITY ONCE A MONTH, BUT LOOKING TO SUPPLEMENT
- CURRENTLY LOOKING FOR PART TO FULL TIME POSITION, M-F DAYTIME WORK FROM HOME OR CLOSE TO SANTA CLARA AREA OF NORTH EUGENE
- I AM LOOKIMG FOR $20/ HOUR OR EQUIVILENT SALARY, BENEFITS ARE WELCOME, BUT I AM ON MEDICARE
- I AM WANTING TO BE PART OF A COLABORATIVE TEAM IN SALES, CUSTOMER SERVICE, OR WHEREVER YOU MAY NEED HELP AND ASSISTANCE. I AM IN REALATIVE GOOD HEALTH AND NOT AFRAID OF HARD OR CHALLENGING WORK
- PLEASE CONTACT ME BY EMAIL stevenrchapman@comcast.net or call or text me 458 326 7700. please if you get my vm please leave a message, and i will generally repy same day!!!
- THANK YOU FOR CONSIDERING ME FOR EMPLOYMENT AND I LOOK FORWARD TO HEARIMG FROM YOU!!!
Timeline
Logostics Broker
American Freight Inc.
11.2018 - 06.2025
Freight Broker
Sherman Brothers Heavy Trucking
05.2013 - 10.2018
Outside Lawn and Garden Sales Representative
Self Employed SRC Sales
08.2009 - 04.2013
Territory Sales Representative
Stihl Outdoor Power Equipment Inc.
08.2006 - 08.2009
Territory Sales Representative/ S. Oregon
Lilly Miiller/Garden Grow/Central Garden
08.1995 - 08.2006
Bachelor of Science - Agronomy And Crop Science
California Polytechnic State University, San Luis Obispo