Steven Chavez
Loveland,CO
Summary
Highly dynamic professional with extensive experience ensuring confidentiality in customer interactions. Recognized for strong problem-solving abilities, adaptability in fast-paced environments, and consistently delivering seamless operation and exceptional customer service.
Overview
10
10
years of professional experience
Work History
Day Route Supervisor
Longmont Dairy Farms
Longmont, Colorado
09.2019 - Current
- Oversaw the daily operations for a team of 20 to 30 drivers.
- Collaborated with the payroll department by managing an accurate and up-to-date attendance spreadsheet in Microsoft Excel.
- Addressed problems head-on and worked with customers, drivers, and other department personnel to resolve issues and concerns.
- Verified and reconciled the driver return product alongside associated paperwork.
Sales Associate
Allied Global
Thornton, CO
06.2019 - 03.2020
- Developed strong product knowledge to assist over 200 customers daily with their inquiries.
- Safeguarded customer data during all interactions and sales.
- Navigated and resolved challenging customer interactions through effective communication.
School Bus Driver
Northside Independent Sch District
San Antonio, Texas
07.2015 - 05.2019
- Communicated effectively and professionally with parents, students, and school staff regarding transportation schedules and policies.
- Resolved conflicts among students to promote a positive bus environment.
- Upheld strict confidentiality of students and parents while working with families from all walks of life.
Education
Associate of Arts - Liberal Arts And Sciences
Northwest Vista College
San Antonio, TX08-2015
Skills
Technical & Software Proficiency
- Microsoft Office (Word, Excel, Outlook)
- Typing: 55 WPM at 99% accuracy
Interpersonal & Communication
- Excellent communication
- Team leadership
- Customer interaction
- Conflict resolution
- Professionalism
- Active listening
Organization & Work Ethic
- Time management
- Multitasking
- Attention to detail
- Confidentiality
- Reliability
Cognitive & Problem Solving
- Problem-solving abilities
- Analytical skills
- Adaptability and flexibility
- Quick learner
Timeline
Day Route Supervisor
Longmont Dairy Farms
09.2019 - Current
Sales Associate
Allied Global
06.2019 - 03.2020
School Bus Driver
Northside Independent Sch District
07.2015 - 05.2019
Associate of Arts - Liberal Arts And Sciences
Northwest Vista College