Steven Christopher
Frisco,TX
Summary
Accomplished Area Director with a proven track record at Spin Pizza, enhancing financial performance and employee retention through strategic team management and operations optimization. Expert in staff training and technical skills, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in multi-unit management, fostering high-performing teams for continuous growth.
Overview
20
20
years of professional experience
Work History
Area Director
Spin Pizza
10.2016 - 09.2024
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Implemented efficient inventory management systems that reduced waste while ensuring optimal product availability at all times.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
- Reduced operational costs through careful budget management and resource allocation optimization.
- Developed high-performing teams through strategic recruitment, training, and performance management efforts.
District Manager
Black Eyed Pea Restaurant
03.2005 - 09.2015
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Education
Bachelor of Arts - History
University of Nebraska, Lincoln
Lincoln, Nebraska, NE08.1980
Skills
Staff Training and Development
Team Management
Operations Management
Technical skills
Multi-unit management
Timeline
Area Director
Spin Pizza
10.2016 - 09.2024
District Manager
Black Eyed Pea Restaurant
03.2005 - 09.2015
Bachelor of Arts - History
University of Nebraska, Lincoln
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