Steven Clark
Management Professional
Rohnert Park,CA
Summary
Goal oriented, hands on Manager with attention to detail. Exceptional Guest service provider and mentor, very approachable and outgoing Management style.
"Food is our common ground, a universal experience."-James Beard
Managed multiple Artisan food, catering and conference center operations. Certified Personal Trainer offers 2 years of experience guiding diverse clients to successfully achieve health and wellness goals. Results-oriented and adaptable with passion for designing training and nutrition plans to maximize performance, improve endurance and increase overall wellbeing. Strategic thinker with exceptional health and wellness expertise.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
General Manager at Federal Reserve Bank of SF
Sodexo
San Francisco, CA
03.2015 - 12.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Improved productivity while reducing staffing and operational costs by 20%.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Area General Manager
Sodexo
North Bay, CA
04.2002 - 03.2015
- Monitored over 50 employees' day-to-day activities and made plans to rectify issues.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Food and Beverage Director
Stonetree Golf Club
Novato, CA
01.2000 - 01.2002
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Worked with qualified chef to diversify menu with new offerings.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Associate of Arts - English/ Creative Writing
Lake Tahoe Community College
South Lake Tahoe, CA 09.1980 - 06.1982
Skills
Budget Planning
undefinedCertification
Servsafe Certified, Financial and Costomer Targetd Systems, Stephen Covey 7 Habits Training, Bay Area Safety Coordinator, Financial Reconciliation, EEO/Affirmative action training, Instructor Preventing Sexual Harassment Training, Cause & Effect Graduate Greystone.
Timeline
General Manager at Federal Reserve Bank of SF
Sodexo
03.2015 - 12.2019
Area General Manager
Sodexo
04.2002 - 03.2015
Food and Beverage Director
Stonetree Golf Club
01.2000 - 01.2002
Associate of Arts - English/ Creative Writing
Lake Tahoe Community College
09.1980 - 06.1982
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