Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Vice PresidentManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Nanjemoy , MD, US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Steven Clemons
Nanjemoy ,MD
Work Preference
Summary
Dynamic Vice President at Bank of America with a proven track record in strategic planning and risk management. Expert in driving business growth through innovative financial solutions and fostering strong client relationships. Adept at leading high-performance teams, enhancing operational efficiency, and implementing performance metrics that significantly boost customer satisfaction.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Vice President
Bank of America
La Plata, MD
09.2003 - Current
- Led strategic initiatives to enhance operational efficiency across multiple banking divisions.
- Developed and implemented risk management frameworks to ensure compliance with regulatory standards.
- Oversaw cross-functional teams to drive business growth through innovative financial products.
- Collaborated with senior leadership to align organizational goals with market trends and client needs.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Analyzed market data to inform decision-making and optimize resource allocation strategies.
- Directed budgeting processes, ensuring fiscal responsibility and alignment with corporate objectives.
- Established performance metrics that improved service delivery and customer satisfaction rates across branches.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Provided strong leadership to enhance team productivity and morale.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Evaluated hiring, firing, and promotions requests.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
High School Diploma -
Westlake High School
Waldorf, MD06.1998
Skills
Team leadership
Relationship building
Decision-making
Critical thinking
Coaching and mentoring
Complex Problem-solving
Client relationship building
Strategic planning
Business development
Results-driven
Account management
Operations management
Customer service
Documentation and reporting
Risk management
Training and mentoring
Staff development
Performance monitoring
Budget oversight
Sales leadership
Staff training
Customer and employee rapport
Performance metrics analysis
Partnerships and affiliations
Public speaking
Forecasting
Policy and procedure development
Financial management
Recruiting and hiring
Lead generation
Company guidelines
Revenue cycle management
Staff recruiting and retainment
Verbal and written communication
Customer education
Customer prospecting
Recruiting and interviewing
Performance monitoring and evaluation
Cross-functional team leadership
Mortgage banking and analysis
Troubleshooting and problem resolution
Business performance management
Accomplishments
- Signature Series Graduate 2020
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed strong talent to drive revenue growth consistently year over year
- Developed team to provide world class customer experience year over year
- Maintained culture of risk management year over year
Certification
Better Money Habits Ambassador
POD leader Schedule coordinator
Timeline
Vice President
Bank of America
09.2003 - Current
High School Diploma -
Westlake High School