Steven Condezo
PLAINFIELD
Summary
Dynamic Customer Service Representative with a proven track record at Amazon LLC, excelling in complaint resolution and active listening. Enhanced customer loyalty through empathetic interactions and informed product recommendations. Skilled in Microsoft Outlook and adept at managing high-stress situations, contributing to team success and improved customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon LLC
08.2023 - Current
- Collaborated with team members to optimize inventory management and product displays.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
The Home Depot Store
07.2022 - 08.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer complaints efficiently, improving satisfaction rates through effective communication.
- Processed transactions accurately using point-of-sale systems, ensuring smooth check-out experiences.
- Maintained knowledge of store merchandise to provide informed recommendations to customers.
Education
High School Diploma -
Plainfield Academy For The Arts And Advanced Studies
Plainfield, NJSkills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Complaint resolution
- Microsoft outlook
- Store maintenance
- Service upselling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Amazon LLC
08.2023 - Current
Customer Service Representative
The Home Depot Store
07.2022 - 08.2023
High School Diploma -
Plainfield Academy For The Arts And Advanced Studies
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