STEVEN CONSTABLE
Pueblo West,CO
Summary
Dedicated Fixed Operations Director with 18+ years experience building and motivating teams, centered around delivering first-class customer service with proven results. Strong leader with a determined vision to become a successful General Manager who understands the dynamics of all departments with a proven track record of process implementation and performance results
Seeking a Sales leadership role, to gain knowledge, experience, and opportunities to grow with an organization that values forward thinking and determination.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Alpine Ford
Pueblo , CO
05.2023 - Current
- Listened to customers to understand needs and refer to optimal services.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Used CRM database to track referral and appointment data.
- Leveraged CRM system to manage sales activities and track sales performance.
Service Director
Alpine Ford
Pueblo , CO
11.2022 - 05.2023
- Implemented processes to improve customer satisfaction and retention.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed sales strategies to successfully increase per-customer revenue by as much as 65%
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Onboarded six technicians, and created and working/ non- working foreman role in the shop increasing vehicle throughput and shop total hours by 20%
- Managed open repair orders down from 335 to 194 by creating an AR doc, contacting vendors, warranty companies, and Ford Motor company to collect and reconcile accounts and close RO's.
- Built Adviser Pace doc for weekly one on ones to review performance, WIP, and areas of focus.
General Manager
Teph Seal Auto Appearance
Denver, CO
05.2022 - 10.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Fixed Operations Director
Schomp Automotive/Wallace Group
Aurora, CO
01.2018 - 05.2021
- Oversaw Parts & Service Managers for Schomp Hyundai,
- Mazda, Subaru & Schomp Collision Center
- Helped existing staff transition into Schomp culture and processes following the acquisition of three additional Schomp franchises
- Reviewed financial statements and assisted with departmental
- Accounting
- Recruited and on-boarded 26 technicians over the course of 18 months
- Board Member at Pickens Technical School, held the highest hire rate for current and graduated students
- Oversaw the completion of a “Make a Wish” vehicle restoration sponsored by Subaru of North America, dealership was selected out of nine other local dealerships
- Reviewed menu pricing, door rate, applied for and successfully secured warranty rate increases leading to increased profits of 70% for three rooftops
- Maintained manufacturer required minimum CSI scores and ensured a world class customer service experience
- Assisted Schomp Collision Center in staffing, training, customer service and culture and employee satisfaction
- Acted as Schomp ambassador for the Automotive Industry within the Aurora community
Service Director
Schomp BMW
Highlands Ranch, CO
01.2015 - 01.2018
- Lead and drive 75+ employees to deliver the ultimate experience for all service customers
- Present financial statement and CSI results to executive team monthly
- Monitor and analyze service metrics to identify areas of growth (ELR, Hours per RO, Gross per RO)
- Launched and managed vast pilot programs (Red Cap Valet
- Service, CITNow video estimates, Paywall Gratis, texting solutions)
- Exceeded 2017 forecast 105%, highest BMW client retention at 65.7% and finished second in the country for 2017 tire sales
- Awarded Center of Excellence (2015, 2016)
Service Director
Schomp MINI
Highlands Ranch, CO
01.2014 - 01.2015
- Lead a highly motivated team of 20+ employees
- Improved and implemented processes for service drive, repair orders and customer service resulting in a CSI score of 97% for the year
- Successfully transitioned to a new location and developed a second shift resulting in an increase of 1485 hours and 60% average yearly gross
Service Manager
Schomp BMW
Highlands Ranch, CO
01.2012 - 01.2014
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Created policies and procedures to ensure compliance with industry standards and regulations.
Education
Arapahoe Community
College
Ponderosa High School
01.2003
Skills
- Communication
- Leadership & Team building
- DealerTrack DMS
- Xtime (Schedule, Engage, Inspect)
- Thayer Leadership
- Completed Zurich Mastering finance and insurance
- Completed NADA courses (Service Manager, Financial, Statement)
- Compleeted all required BMW, GMC, MINI, Ford, Subaru, Hyundai, Mazda, Certifications
- Kevin Foster Training Courses (Leadership, Customer Service)
- Completed AFIP Certification
- Participate in NCM 20 Groups (Service and Customer Retention)
- JD Power Service Consulting
- Subaru M5 Service Consulting
- AFIP Ethics, and Federal Trainging
Timeline
Sales Consultant
Alpine Ford
05.2023 - Current
Service Director
Alpine Ford
11.2022 - 05.2023
General Manager
Teph Seal Auto Appearance
05.2022 - 10.2023
Fixed Operations Director
Schomp Automotive/Wallace Group
01.2018 - 05.2021
Service Director
Schomp BMW
01.2015 - 01.2018
Service Director
Schomp MINI
01.2014 - 01.2015
Service Manager
Schomp BMW
01.2012 - 01.2014
Arapahoe Community
College
Ponderosa High School
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